Workforce Management Archives

11 Small Business Tips for an Epic Annual Meeting

in Workforce Management/by Harlan Schafir

I enjoy working in the small- and medium-sized business (SMB) space–it’s easy to relate to challenges and opportunities for these employers because I work for an SMB, myself. Having access to impact the entire business from wherever I stand within the organization is an empowering benefit, too. One of my favorite instances of this benefit is the annual ExactHire company meeting. While we do meet as a team on a monthly basis, the annual meeting enables us to retreat off site and do a deep dive into the state of the organization, our long-term product road map and our business strategy.

Having at least six of these yearly meetings under our belt now, I can say we’ve definitely improved our efficiency and meeting outcomes over the years. In this blog, I’ll share our tips for holding an epic annual company meeting to help propel your business forward.

1 – Location is everything

The easy, predictable thing to do is to just have your annual meeting in your own conference room. However, there is something exciting and liberating about changing your venue and assembling in a new space. Yesterday, we were lucky enough to occupy an ultra cool space at the Hotel Tango Artisan Distillery in our hometown, Indianapolis. It was my first time there and it was an excellent space for getting our brainstorming juices flowing and stepping outside the box.

ExactHire Company Meeting Distillery 2016

Hotel Tango was a great, unconventional space – don’t mind Christa’s angelic illumination!

When you select a venue for your meeting, be sure and consider the needs of your employees when it comes to things like accessibility and atmosphere. Do you want somewhere quiet or somewhere full of action and visual stimulation? When I stepped into Hotel Tango, I was reminded of the grain bins and silos on the farm where I grew up…but in a good, nostalgic way. Of course, that’s par for the course at a distillery! Additionally, we took breaks here and there to allow the distillery staff to attend to their spirits and open up the garage door to operate the forklift. Nevertheless, the shiny copper pieces on the stills and the illuminated string lights within the exposed brick building provided creative ambience for our session.

2 – Provide an agenda and assign some homework

What you get out of your corporate meeting will be dependent upon the amount of effort you put into preparing for it–and not just the organizer, the whole team, too. Our Co-Founder, Jeff Hallam, sent a thorough agenda of meeting topics more than a week in advance of our meeting. Additionally, he assigned the entire company the “homework” of thinking about how to answer three primary questions that were tied to our overall short-term objectives of growing revenue and improving profitability.

By asking your team to think about solutions in advance, they are more engaged with the discussion topics and likely to be prepared to contribute to the discussion during the meeting. Remember to keep your homework assignment short–having too many to-dos not only dilutes the effectiveness of any one potential solution, but will also most certainly guarantee that you run out of time during the meeting.

3 – Don’t forget the coffee

And snacks are good, too. Our meeting ran from 9am – 1pm, so while people had the opportunity to eat a normal breakfast at home, we still provided fruit/dip and plenty of hot coffee, creamer and sugar. The coffee was of course key to not only our mental stimulation, but also a source of warmth for a few of us while the distillery garage door was open to allow forklift entry. We stayed cozy though!

Also, be sure to take into account any dietary restrictions present among your team members. For example, have some gluten free and/or meatless options available, if applicable, for your organization’s employees.

4 – Make a ruling on electronic device access

At ExactHire, we live on our electronic devices which comes as no surprise since we are in the SaaS product space. I can’t remember the last time I actually printed or filed something in a cabinet. However, having everyone glued to their laptops and/or tablets during a team meeting isn’t always productive as it becomes easy for people to be distracted by email, caught up in IM, etc. It really depends on the purpose of your meeting and whether you need to collectively view or update items electronically during the meeting.

NOTE: It is a good idea to have access to a projector so that everyone can look at a screen together to discuss items.

5 – Designate an official note taker

Especially if you decide that the majority of people will not be using their computer during the meeting, make sure that one person is the official recorder of all important discussion topics and action items. The last thing you want is for all your glorious ideas to be forgotten a week after the meeting.

The notes should be sent out promptly (within one business day) of the conclusion of the meeting. I was our note taker for yesterday’s meeting and opted to bold some of the more compelling team ideas, as well as highlight specific action items (and their owner) in yellow on the notes.

6 – Encourage a variety of presenters

Because annual company meetings tend to be longer than the average monthly update, it would get pretty tedious for the same person to speak the entire meeting. While Jeff and Harlan (our other Co-Founder) did speak quite a bit at the start of the meeting, they also called on many other teammates throughout the discussion to provide a deeper explanation of their own projects.

The extent to which this is successful in your organization will depend on the personalities of individuals (are they comfortable speaking in front of a large group), as well as the extent to which candor is valued within the business. While everyone cannot provide an overview, many can ask questions and probe for greater context within a culture that challenges assumptions and welcomes inquisitiveness.

7 – Have a parking lot…literally and metaphorically

While nearby parking is ideal for your meeting, what I mean by “parking” is designating topics that get into the weeds as something to table and discuss later–put them in the “parking lot” to handle at a future date.

To do so, add them to an easel chart, whiteboard and/or shared file and assign an owner to make sure they aren’t forgotten later. To avoid hurt feelings when one person’s passionate about hashing out a topic, set expectations at the start of the meeting that, at times, some items will have to be put on the back burner in order to get through the entire meeting agenda in a timely fashion. Pass the conch shell, if you will, and move on to the next item.

8 – Don’t forget to order lunch in advance

It’s a nice gesture to order your team lunch during the annual company meeting. We enjoyed some delectable dishes from Chilly Water Brewing Company during our retreat yesterday…conveniently located right next to Hotel Tango.

In past year’s meetings, we didn’t always have the foresight to order our meals before or early on during the meeting, and therefore found ourselves scrambling to figure out food options right at lunchtime. This resulted in waiting a long time to eat and delaying the meeting.

9 – Take pictures

Especially if you head to an eclectic off site location, be sure and snap some memorable photos of the team and what you accomplish during the day. Photographs of events like these are great for inclusion on your branded company careers page, on company social media profiles, around the office and maybe even in an annual holiday video. They just might inspire a blog related to company culture and procedural effectiveness, too.

10 – Respect everyone’s time

Significant, every great once-in-awhile company meetings are typically long already. Make sure you don’t extend discussion beyond the official stop time. If you do, you not only may delay employees’ ability to make other engagements already planned (e.g. sales demos, picking up kids, etc.), but you also will likely forfeit the attention space of those that remain–even with coffee.

Speaking of respecting time, make sure you start your meeting on time, too. A prompt start time is key to a prompt stop time. If this is a struggle within your corporate culture, set the expectation clearly in the agenda email that is sent in advance.

11 – Post-event check in

The work will have only just begun at the conclusion of your corporate meeting. Even when the notes are sent and action items are marked, your leadership team should be sure and schedule milestones to check in with the team and make sure that each task owner is accountable to moving his/her action item(s) forward. This is a great opportunity to offer assistance, vet new questions and schedule follow-up discussion for items that were placed in the parking lot, too.

I hope these tips help you plan an invigorating annual company meeting. While you can’t anticipate every single need or detail, you’re already ahead of the game if you are providing a special opportunity to engage your team and move the business forward–together.

Is improving your company culture a priority in the next year?

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Minimize Business Risk with HR Technology that Streamlines Recruiting

in Hiring Process, Workforce Management/by Featured Author

A clean work space is just one of the advantages HR technology can provide. Other goals of technology in business are to reduce costs by streamlining workflows, eliminating manual tasks, increasing accuracy and reducing labor. These concepts can apply to any employer and any discipline within that organization. Operations, accounting, human resources, etc. can all benefit from the advantages of technology.

Like most technology systems the concept of “garbage in, garbage out” applies. There is nothing automatic about technology. Solutions will only work well if the person inputting the data is doing a good job. Most technology in the workplace aims to either house data for quick reference, perform complex calculations and analysis, report on data, or eliminate transactional tasks. However, it still takes the human touch to leverage technology to its fullest.

HR Technology Solutions

In the world of human resources, enterprise-level technology often comes in the form of Human Resources Information Systems (HRIS), used to house and track large stores of information traditionally placed in a personnel file. On the other end of the spectrum, stand-alone software platforms that specialize in a specific aspect of human resources management (e.g. applicant tracking, employee onboarding, payroll, time and attendance, performance management and/or learning and development, etc.) will often cater to small- and medium-sized employers. Most HRIS solutions will boast an integrated approach that may meet all of an employer’s needs. However, there’s mixed opinions on any one solution providing all your needs–in a robust enough manner–and in an integrated fashion.

Another benefit of HR technology is that it can help you with compliance, record keeping and holding you true to certain processes that will ultimately reduce your risk of error. Human error in the HR world can lead to both compliance issues and poor decision making. This is especially true when it comes to hiring, as decisions are usually made on limited data that must be analyzed from multiple sources.

Fortunately, there are a number of HR technology solutions available that can reduce risk and streamline the recruiting effort. Luckily, using some of these technologies can result in quicker time-to-hire, better decision making and more accurate outcomes.

Applicant Tracking Systems

Application Tracking Systems are powerful tools that can both reduce risk and make the talent acquisition process more efficient and effective. As with any powerful technology solution, they are only as good as the user. The features a standard applicant tracking system can provide can sometimes be overwhelming if your technology partner is not focused on customized training and ongoing customer service. A seasoned recruiter with working experience of applicant tracking systems should be able to take advantage of these features fairly easily.

Easy application management

For starters, applicant tracking systems can streamline the hiring process by collating and storing applicant data in an easy to access and recall fashion. Often, an applicant tracking system will also allow you to search and filter applicants based on specific objective data. This can help with compliance as you take subjectivity out of the equation and base more of your decision on criteria being applied objectively to all applicants.

Compliant employment data

Other basic compliance assistance comes in the form of collecting EEO data and providing for the appropriate disclosures and releases to the applicant that may be required in your hiring process. The data from these forms and documents can be hidden from a hiring manager’s view while still maintaining compliance with regulatory requirements.

The ability to store and recall information in an applicant tracking system is one of the biggest benefits. No need to worry about retaining applicant records for a statutory length of time. Nor do you need to worry about printing all this information and keeping it in a file. Most applicant tracking systems will even allow you to purge applicant information of a certain age to keep your database clean.

Assessments

There are a number of online assessments you can utilize in the hiring process to increase your odds of a successful hire and reduce your chances of a failed hire. These assessments can look at a number of things from identifying certain skills, the application of required knowledge as well as an overall personality inventory. Combining and using the results of these assessments can dramatically increase your ability to hire more effectively.

Personality assessments are one of the most useful tools in helping to identify information about a candidate that you may not be able to identify in a standard interview. Some of the benefits of personality assessments include the identification of work behaviors, personality traits and competencies. They can also provide an overall picture of how an individual may perform in your work environment and what type of conflict may ensue. When used correctly, assessments can paint a pretty good picture of an inevitable outcome.

You can reduce hiring risk by actually paying attention to the results of these assessments. Now, they aren’t an all inclusive decision making tool–and the law would agree. However, they are another set of valuable data that should be combined with all the other information you have gathered and used to make a more informed and accurate hiring decision.

Some of the more useful features of assessments are the ability for you to benchmark the results of an applicant against the results of some of your top performers in similar positions. After all, one of the main objectives of recruiting is to find people that are like your top performers so you can replicate that performance. Background and experience are only part of the equation.

Skill-based assessments are usually used in more technical roles and are structured as interactive tools aimed at identifying if an individual has the correct level of technical ability to perform successfully in the role. The best example of these types of assessments would be for software developers, graphic designers, etc. You would choose a solution that gives individuals a project that tracks certain metrics and results as they complete the project.

Another type of assessment, a knowledge assessment, can measure not only if an individual possesses a certain base of knowledge that you require, but can also apply it. Some employers who require a license or registration of some sort will use the fact that a candidate possesses the credentials as evidence enough that they can apply the knowledge. The trouble, is most credentialing programs do not test application of knowledge. As such, employers should seek solutions that measure an individual’s ability to actually apply this knowledge.

Assessments and applicant tracking systems are just two of the many HR technologies available to you, but they are two of the most commonly used in both reducing risk and improving results. ExactHire provides both solutions in an integrated fashion to help you achieve your compliance requirements and recruiting needs.

Applicant Tracking + Employee Assessments = HireCentric ATS

Looking for both solutions in one platform? Contact ExactHire to schedule a live demo of our HireCentric applicant tracking system with embedded employee assessments.

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Photo Credit: Kelly Britto

7 Signs That A Negative Culture Is Affecting Your Business

in Workforce Management/by Tom Branson

Financial metrics in any company will paint a picture of success or trouble. In many cases these are results of product, service, people, process or a combination of any of the above (maybe all of the above). The real issue resides with diagnosing what is causing the issue. A negative culture can have a toxic effect on any organization. However, defining the causes of a negative culture can be challenging so you must look for the signs and signals that point to a negative culture.

1) The Primary Sign, Employee Turnover

Employee turnover is probably the most definitive sign that you have a negative culture. Nobody really likes looking for a job and as such things have to be pretty bad for them to look. Pretty bad is relative to an individual, but bottom line is they can’t get what they want at your company so they will begin to search for it elsewhere.

So when is turnover a sign of a negative culture? When employees leave in droves. Employees leaving in groups are a clear sign of a cultural issue. If those employees are leaving from a specific department, manager, or job function you should pay particular attention. Additionally, turnover with no apparent reason is a sign of a troubled culture.

2) Lack of Employee Socialization

Strong cultures are supported by strong teams. Employees who work well together, share similar goals and objectives and have all bought into the mission are generally high functioning and high performing. At this point there is a strong sense of camaraderie. Employees are willing to put forth discretionary effort to help their teammates succeed, if not for the good of the group, for the good of the individual they are helping.

In high performing teams, you typically see socialization outside of work. They will share interests in each other’s personal life, family and non-work interests. This type of team building and socialization feeds culture. So if your employees don’t seem to identify with each other on this level of some sort, it may be leading to a negative culture.

3) Employees Stop Voicing Concerns

Businesses grow and succeed due to the collaborative process within. Collaboration requires a transparent and open environment that promotes free thought, sharing and dialogue. Without these an organization will go stagnant. The most prominent sign that your culture may be suffering is the lack of concerns being voiced by employees.

You may think that everyone is happy. However, the opposite is typically the case. Either employees have stopped caring or they don’t feel that they have a voice so they have stopped putting forth discretionary effort and concern as they don’t see a return on investment of their time.

4) Your Customers Are Complaining

We’ve all said that if you take care of your employees they will take care of your customers. A strong culture will be supported by strong customer support. If you are creating raving fans it means your employees are fully engaged. Full engagement is the result of a strong culture.

When customers start to complain it means that something is breaking down in the process. Typically it’s the result of lack of problem solving, lack of caring or lack of discretionary effort among employees. This lack of motivation is a significant sign of a bad culture.

5) Lack of Volunteers

Maybe you used to get employees raising their hands for the tough assignments in the past, but that has since changed. Employees no longer volunteer for those “need to fill” roles and assignments. They’d rather come in, do their work, and go home. This could be a sign of a number of things in addition to a damaged culture.

In strong cultures employees are willing to step up to the plate for tough assignments. Certain things must exist for this to happen. First, a supportive culture must be there. This culture would allow for failure without negative recourse for those who take significant chances. For example, if you wanted employees to take a chance on a tough assignment but if they failed they’d get fired, they’d never take the assignment. Alternatively, you must present it as an opportunity for them to grow and get promoted “faster.”

6) Productivity Has Dwindled

Have you noticed that you are not getting as much done with the resources you have as you may have in the past? After you double check that your staff has the training, skills and physical resources to do the work, you are left analyzing if they are putting forth the discretionary effort required to perform the work.

Lack of productivity is another key sign your employees may have checked out. At this point they may be satisfying the basic need of employment which is collecting a paycheck and doing the minimum required to do so. Strong cultures will generally see sustained, or even increased, productivity over time.

7) Your Inability to Attract Key Talent

This is a biggie and it means your poor culture has expanded beyond the confines of your business. It means outsiders do not want to come work for you because they do not believe they can be successful or are aware of your cultural challenges.

This situation can be diagnosed a few ways. First, you’ll see a decrease in qualified active job seekers to your positions. Second, you’ll find it much harder to negotiate employment offers for key individuals and at senior levels. Finally, if working with outside recruiters, they will even find it difficult to bring you qualified talent. All of these indices would indicate a poor perception of your company or culture in the job market.

Photo Credit: Concord90

What You Need to Know About Connecticut Ban the Box Legislation

in Workforce Management/by Nancy Meyer, SHRM-CP

Out with the old and in with the new…New Year that is. 2017 is rapidly approaching and will bring many changes to us and our country. Personal resolutions for positive change and the inauguration of a new President are two “New Year 2017” life changing events that immediately pop into mind. For individuals with a conviction history who seek employment in Connecticut, January 1, 2017 is not just the beginning of another year; it offers new life changing opportunities for those individuals to fulfill their Connecticut employment goals through reduced barriers to employment with the passage of “Ban the Box” legislation.

What is Ban the Box?

Ban the Box AKA “Fair Chance Policy” aims to reduce recidivism rates and future incarcerations of prior offenders by helping remove potential barriers to employment. The policy will help individuals with criminal records “have a fair chance” to be actively considered for employment opportunities despite having blemished records when they are applying for jobs in their attempt to attain employment.

Ban the Box Connecticut Legislation

Connecticut became the newest state to join the Ban the Box movement when Governor Dannel Malloy signed H.B. No. 5237 (Public Act No. 16-83) which will become effective January 1, 2017. This act prohibits covered public and private sector employers from asking questions regarding arrests, criminal charges or convictions on an employment application. Connecticut employers can still ask about convictions, but conviction related questions must occur later at a designated point in the hiring process. Certain exemptions exist regarding this law so please consult your company’s legal team for more information on the exemptions and qualification criteria.

States Leading the Ban the Box Movement

Currently Hawaii, Massachusetts, Minnesota, Rhode Island, Illinois, New Jersey, and Oregon have statewide public and private sector policies implemented which prohibit employers from asking about applicants’ criminal histories. Vermont passed Ban the Box legislation on May 3, 2016; however, it does not become effective until July 1, 2017. Numerous cities and municipalities have localized Ban the Box legislation enacted that may affect certain types of employment in specific geographic regions. Ban the Box legislation is not just a trend as the list of local and state governments introducing versions of this type of legislation keeps increasing. To keep abreast of states and cities who enact Ban the Box legislation, visit the National Employment Law Project (NELP).

How This Affects Employers

Employers need to be aware of the legislation that exists and what legislation is pending to be prepared for the potential impact on their organizations. If your organization currently has hiring practices in multiple states and cities, or posts job listings nationally, it is important to be cognizant of the locales’ legal expectations and determine if you need to alter verbiage on your employment application(s) and/or change specific steps in your hiring practices to be compliant with Ban the Box legislation. Please note: The ExactHire team is not legal counsel, and we do not offer legal advice so any questions regarding your company’s eligibility for exemption with the Ban the Box legislation and/or proper verbiage for your company’s employment application(s) should be discussed with your company’s legal counsel. To learn specifically how Connecticut’s H.B. No. 5237 (Public Act No. 16-83) affects your organization’s hiring practices, please contact your company’s legal team.

ExactHire Clients

At ExactHire, we take pride in doing our best to ensure our clients’ satisfaction is the highest possible. We do whatever we can to resolve clients’ current needs and identify potential needs. After you speak with your legal counsel, and if you and your legal team decide changes need to be made to your employment application(s) to comply with legislation, the ExactHire team will work with you to create a new application with the verbiage you specify for compliance. Also, please know that one of the benefits of using ExactHire’s HireCentric software as your applicant tracking system is that you can create multiple employment applications, each specific to your needs. If you are an existing client looking for more information about updating your current employment application(s) and/or creating additional employment applications, please email support@exacthire.com, and let us know your needs.

Learn More About ExactHire Solutions

If you are not yet an ExactHire client, for more information about HireCentric ATS, please visit our resources page or contact us today.

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How to Make Social Media Work for Your Recruiting Process

in Hiring Process, Workforce Management/by Featured Author

These days, social media is about the best way for job seekers to see what’s out there and for hiring managers to find job seekers. Leveraging the community that social media sites provide can be an extremely effective way to source talent.

However, there are some things to remember. You have to understand the site is merely a platform. Simply being on the site will not generate results. You’ll have to make full use of the tools, network, and in some cases, paid features to be successful.

What works well?

First, complete all registration steps and requested information.
Note that full profiles with content, posts and updates will land at the top of search results.
Everyday interaction on social media will be required to stay “current” as well.
Don’t make your social media presence all about you.
Engage with others in non-job seeking or non-recruiting ways, too.

What doesn’t work?

Hiring managers can’t just post jobs and wait for the applicants to come to them. The “post and pray” method doesn’t work on even the best social media sites. You’ll have to identify keywords and run searches that target your ideal candidate. Leverage the communication features of the site to reach out and follow-up.
Job seekers have to go a step further and interact with and reach out to potential hiring managers. Merely setting up a profile, uploading a resume and sitting back hoping recruiters will come to them will get them nowhere.

Take a personal approach, after all we are talking about social networking.

LinkedIn is by far the best place for prospective white collar job seekers and recruiters. With some basic search knowledge, job seekers can identify individuals who may be the decision makers for hiring at desired locations. This allows them the ability to better customize their outreach to employers during the job application process, as well as use their network to ask for introductions to a specific individual in a position to influence the hiring decision.

They can also get the scoop on what’s available by following individuals, companies and groups. Savvy job seekers will look beyond the job postings and pay attention to what companies are posting. They shouldn’t request to connect with someone only to turn around and ask that person about a job. This tactic can be very annoying to anyone who has been on the receiving end of those connection requests before. If job seekers want to cold contact, they are better off calling the hiring manager as long as the job postings don’t advise against this approach.

As a hiring manager, you can attract individuals by leveraging your own social media profile, connections and company pages to promote openings. The same aforementioned basic search knowledge can be used to identify potential candidates. Pay attention to profile updates, promotions and those who are publishing to give you an indication of top performers.

Facebook

Although not known to be a professional networking and social media venue, Facebook does have its own advantages. Job seekers can follow their favorite companies and brands, all of whom are posting not only consumer content, but company updates and job listings. Job seekers who want to work for their favorite brands pay attention to them on Facebook.

Hiring managers, you can hire your biggest company fans by paying attention to who interacts with your company’s page. If you hire people who are already fans of your products or services they are more likely to be valuable brand ambassadors and have a passion for what they are doing within your business.

The Muse

Relatively new to the social media career site beat, The Muse is a neat site with many tools for job seekers including career advice and career development tips. Companies who are active on The Muse will have direct access to job seekers, especially those with a focus on professional and career development. You can even leverage your hiring and recruiting expertise and apply to be a career counselor.

Job seekers will enjoy themed content relating to professional development and career growth. Astute hiring managers can look to provide content and coaching while interacting with job seekers.

Business Journals

Local business journals are always on the pulse of the local marketplace. They also frequently announce promotions, “people on the move,” new businesses, new offices and many other pieces of job seeking intelligence. If you’re sourcing applicants, following the social media profiles of business journals (as well as their actual online publications) is an excellent way to identify key players and top performers…not to mention keep an eye on the latest news about the labor market.

Job seekers who follow business journals will gain insight on companies that are actively growing, hiring and promoting. They can put these companies on their short list, then flip over to LinkedIn and try to identify the decision makers.

Write [on Social Media]

This works equally well for job seekers and hiring managers. Hiring managers want to hire smart people and job seekers want to work for smart people. Make your own social media content plan and calendar. Utilize Twitter and LinkedIn to promote your recruitment brand, your company and your knowledge and expertise. Don’t forget to regularly share your job listings on social media with relevant hashtags, too. You can streamline this process using an applicant tracking system with social recruiting features. As you build a following, you will begin to attract candidates because you’ll bring positive, relevant attention to you and your company.

For job seekers, staying current on social media will help them maintain a digital portfolio and resume. For best results, they should keep it focused to their specialty and post frequently–it’s free advertising. Hiring managers are sure to be looking at job candidates’ social media profiles, so it is in the best of interest of job seekers to make sure it is not only professional but full of quality content.

There are many other social media platforms out there to investigate. Ultimately you’ll want to find a platform that aligns with your industry and the applicants with which you want to associate. You need to go to where your candidates are and that may even include following your competitors’ social media pages, too.

Photo Credit: Maialisa

Employee Retention – How To Keep Your A+ Employees

in Workforce Management/by Featured Author

Ah…employee retention. The topic of conversation that swirls around every HR networking event, conference and seminar. And…turnover–the subject of most leadership meetings and one of the biggest challenges facing every industry and company. Businesses that succeed and survive are typically led by adaptable problem solvers able to tackle some of the biggest challenges they face. So why is combating employee retention and turnover still such a problem for so many employers?

People–that’s why. Plain and simple, people. Since no two individuals are the same, no single retention strategy can work for all. Sure you can do standardized things that will keep some employees engaged and employed just a little while longer, but an ultimate end will ensue if you don’t customize.

All too often leaders involved in tackling the retention problem are blinded by their own idea of retention, their own personal motivation to stay. The problem is, most likely, this motivation is not the same for anyone else. Engagement and retention are personal topics and everyone has their own drivers and motives. To tackle the challenge on a one-to-one basis you must be able to grasp the motivations of each individual.

This involves a focus in two key areas:

First, you must know the wants, needs and desires of each of your employees. Then, you must decide if you are willing to accommodate those items. Hopefully, if you did your job in the hiring process, you have already identified the fit. An applicant tracking system can leverage technology to make it easy to gather the answers you need from employees to assess their potential job fit during the hiring process.
The second step is to provide the feedback and environment an employee needs to continue to grow and be successful. Both of these tactics require taking an individualized approach.

Retention is About Meeting Needs

All humans have basic needs. As such, all employees have basic needs. If you analyze Maslow’s Hierarchy of Needs you can see how they apply to the workplace as well. Employees who are able to fulfill their needs are more engaged, happy and willing to put forth discretionary effort to succeed and further the business. Likewise, you are more likely to retain them.

Why We Work

Our basic physiological needs drive us to work and provide for ourselves. Fundamentally we work to earn money, pay bills, buy food and acquire shelter. Employers have the least influence on fulfilling this need as trading time for money can be accomplished in any organization, industry or career field. At this level, employees are only compliant; doing what is required to sustain a paycheck in a safe manner. You will retain an employee only as long as you can meet their compensation needs within a secure environment.

What We Do

After the basic needs are achieved, we look to contribute and belong to a community. We select a career that satisfies this “need to belong.” This is the basic premise of why people chose to do what they do. Engagement now increases as employees are doing what they want to do with desirable peers. If they can no longer achieve this need, they will go somewhere else to achieve it.

Where We Work

This is different for everyone! You’ve chosen what you want to do, now you want to do it in the best possible environment. You want the best possible support and resources to do what you love to do. We have many choices in deciding where to work. Ideally we all want to work where we feel that we can be successful and most able to build our sense of self–our esteem. At this level employees are highly engaged; doing what they want and where they want.

Why We Stay

The need employers struggle to fulfill the most, is the need for continued growth and fulfillment. This need is so individualized that there has to be a perfect match with an employee. Companies that crack this code have much higher retention rates than their peers. Employees who have achieved this level are fully engaged and more likely to put forth a greater amount of discretionary effort. An organization must take a customized and individualized approach in addressing this need.

The more of these needs you can meet as an employer, the more likely an individual is to remain with the company. So how do you work to meet these needs? It’s a simple process, really. It starts with sitting down and having an open and honest conversation with employees about their needs and what motivates them. Identify their drivers, with them, and then work together towards achieving them.

Retention is About Facilitating Growth and Success

Let’s face it, today’s workforce does not have loyalty to an employer, nor loyalty to a particular industry or career field. The term “career” is defined much differently than in the past. The traditional definition of a career was working for one company your entire life–either doing the same job for 30 years or climbing the ladder. Today’s career is more loosely defined relating to intertwining paths one would like to take which may involve multiple employers, industries and disciplines.

Some would categorize today’s workforce as full of “job hoppers.” In reality, they are “experience hoppers.” Consequently, continuous growth and development opportunities continue to rank above compensation in employee exit interviews and engagement surveys.

So what is an experience hopper? Employees will work somewhere as long as they can continue to get the growth, development and experience they need to support their defined career path. If they can’t get it at their current employer, they will go elsewhere. When today’s employee stops learning and growing it marks the point at which he starts looking for a new job.

So how do we anticipate this pivotal point and work to accommodate an appropriate growth environment to circumvent it? Two ways: constant communication and constant feedback.

Constant Communication

Employees need to feel valued and appreciated. More importantly they need to feel that you care about what they are doing and are genuinely interested in what they are doing. Nobody wants to feel like a number or a commodity. Frequent meetings with employees to discuss their work will go a long way in keeping them engaged and feeling good about what they are doing.

Constant Feedback

A core requirement for the continued growth of employees is constant feedback. Today’s employees require frequent commentary on their performance to stay motivated. In fact, most put this ahead of a paycheck. You can no longer take the approach that no news is good news or in this case, no feedback is good feedback. That’s not going to fly anymore. Withholding feedback will kill an employee’s motivation. And, only giving negative feedback will send them running for the doors.

In the end, retention is really about building a relationship with your employees. This isn’t the same as a friendship, but rather a relationship that fosters an environment of open communication, support and feedback. Which, when done correctly, will foster an environment of engagement and retention.

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How Does a High-Engagement Culture Drive Business Results?

in Workforce Management/by Harlan Schafir

Our world of work is evolving to become more complex and competitive every day. However, the labor force is simultaneously shrinking as a result of shifting generational patterns and a widening skills gap. This clash of variables has created an unprecedented set of dynamics in almost every business environment. Ever-changing technology, globalization, environmental concerns, resource constraints, and a host of other issues are escalating in complexity and competitiveness such that achieving business results is increasingly challenging. Meanwhile, talent pools are shrinking.

The ADVISA whitepaper, The Dynamics of Engagement: A Culture That Works, explores this present-day situation further. Interest in developing high-engagement work cultures has emerged as a strategic response to the tension in the world of work created by

the pace of change,
increasing complexity,
the relentless nature of competition, and
a shrinking labor force.

No letup in these pressures is in sight and research shows that high-engagement work cultures help attract and retain top performers, which ultimately grows business results. Given the dynamics of the shifting playing field, it is clear that competition for talent will continue to heat up, further amplifying the strategic importance of engaged work cultures. Even organizations with high engagement can’t stand still — the field will continue to move, and the bar will continue to be raised. The good news for managers and organizations interested in turning up the volume on engagement is that small actions can have a large impact, especially when applied consistently. The aforementioned whitepaper summarizes what leaders and managers can do to better engage their employees in meaningful ways.

In this piece, our partners at ADVISA explore

current trends and dynamics affecting today’s labor force;
the attributes of high engagement work cultures;
the four “Engagement Dials” that leaders have at their disposal as they work to turn up the volume on engagement, and specific actions that could impact each dial; and,
how engagement drives business results.

Think Before You Hire! 10 Common Mistakes Made in Rushing the Recruitment Process

in Hiring Process, Workforce Management/by Featured Author

Hiring is one of the most critical tasks and challenges an organization faces. Yet, unfortunately, too many approach it as transactional or don’t allocate the proper attention, priority and resources towards it. Even with a gainfully employed talent acquisition staff, the struggle to keep up with today’s hiring needs promotes a rushed approach to the recruitment process.

When you rush through the hiring process, you make mistakes and miss critical steps. You may be in such a hurry, you hire “good enough.” This will ultimately become a problem. If you want a top performing team you can’t settle for good enough. Fortunately there are some common mistakes you can avoid if you are aware of them and slow down enough to address them.

1 – Failure to Clearly Define the Role

Rushing a hiring decision and overlooking a few critical steps can lead to a host of problems. One of the most critical steps is ensuring a clearly defined role description that contains essential functions, skills required to do the job, competencies required to be successful, and in some cases the environmental factors. Namely, the hiring decision is not based on the use of objective data such as a clearly defined role description. In the absence of clearly defined roles and responsibilities, candidate selection is left up to opinion and extremely subjective decision making.

2 – No Interviewing Plan

Failing to plan for making any business decision is not good. Failing to plan your interviews and questions will almost guarantee an ultimately adverse outcome to your hiring decisions. When you fail to plan your interview, you end up just having a conversation. Then your decision is based on whether or not you enjoyed the conversation.

3 – Asking “Yes” and “No” Questions

Typically this is a result of not having an interviewing plan as well as an untrained interviewer. Avoid, at all costs, asking questions that elicit a yes or no answer. It doesn’t tell you anything about the candidate and he/she will almost always give you the answer you want to hear. This is where a planned process will call for behavioral based interview questions.

4 – Asking Leading Questions

In an interview, you will naturally draw a 50% conclusion by the time your first handshake is over. Right, wrong or indifferent, it happens. If that initial conclusion is positive, you will want to see one succeed in the interview. Without knowing it you will actually help the candidate answer the questions correctly. In doing so, your subconscious will take over and you’ll begin to lead him/her to the answer you’re seeking. A savvy candidate will pick up on it and give you the answer you want. Thus, you completely missed an opportunity to objectively assess the candidate.

5 – Not Involving Others

Hiring is a team sport. As such, you’re bound to make mistakes if you go at it alone. You will miss things others will see. Not engaging a candidate’s potential peers in the interview could be costly. Not only do you want to verify the candidate has the right skill set, but also will fit with the rest of the team.

6 – Falling Victim to Interview Fatigue

Interview fatigue can easily take its toll if you cram too many interview sessions into a short span of time. This can cause you to only vividly remember the first and last candidates you interview. In fact, when coaching job seekers, most are told to seek the first or last interviews of the day.

7 – Ignoring Red Flags

This is one of the most common hiring errors out there. You’ll hear and see little things during the process of interviews that will make you take pause. They will stick in your head and you’ll try to push them to the back. They concern you, but you rationalize it and figure it won’t be a problem. Then the day comes and you say, “Well…I knew that when I hired him.” These are the red flags you noticed in the process.

Always remember this. A candidate is on his BEST behavior during the hiring process. If you notice red flags then, multiply it by 10 and that’s what you’ll eventually get. Don’t rationalize red flags. They will inevitably become a problem.

8 – Avoiding an Analysis of Facts

Similar to ignoring red flags, this hiring foul will cause you a headache later. Remember, interviewees are (should) be on their best behavior in an interview. They should be prepared and ready for what you may ask them. They will seem like a rock star during that hour conversation. However, don’t forget the facts. Does their past performance align with your needs? After all, it is the best predictor of future behavior.

9 – “I Can Teach Them That”

Although this may be true, you must understand what you are signing yourself up for. Do you really have time to teach them the basic skills they need to qualify for the job? If your company does not have a great training and development program to support this, odds are it won’t happen. You can probably get away with teaching them the nice-to-have skills, but don’t think you’ll be able to teach them the core critical skills. Note, this is different than teaching them the job or teaching them how to use the resources and tools to do the job. You’ll have to teach anyone you hire how the job is performed at your company. You just want to avoid having to teach them the core skills needed to perform the job.

10 – “Maybe They Will Change”

In a rushed hiring situation, you will tend to overlook potential issues that you’ve identified in the hiring process. Due to time constraints, desperation, or whatever else the scenario may be, you may be tempted to assume they will change a behavior or environmental clash. If you’re concerned about it, and think they will change it, think again.

Staying disciplined to a sound recruitment process, avoiding too much subjectivity and focusing on a candidate’s verifiable qualifications will help you avoid these common mistakes and attain better ratios of hiring success.

For some advanced tools to help you avoid hiring mistakes during the recruitment process, check out ExactHire’s employee assessments.

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33 Fall Employee Engagement and Culture Ideas

in Workforce Management/by Randi Renee Doerr, SPHR, SHRM-SCP

Pumpkin spice season is here, folks, and that means my favorite time of year is upon us–fall. So many good things happen in the autumn:

beautiful fall foliage (at least in the Midwest where ExactHire calls home),
tailgating for your favorite sporting events like football and futbol (for all you soccer moms like me out there),
new fall TV show premieres, and
an early start to the excitement of the holiday season (and more frequent chances to be thankful and celebrate life with friends and family).

At least a few of the ExactHire employees love to celebrate the season, too. Can you tell? Did you know an ATS is a great way to develop and create a strong work culture, through finding good quality candidates? If you want to find out more, check out our Free ATS Guide!

Hey, we worked hard to capture the leaves in motion for this shot!

The activities our “Fun” Committee plans are great ways to break up the work week and give us more chances to connect with each other. Opportunities for connection are increasingly important for employers in today’s web-based workplace and society.

In this blog, I’ll present ideas for using the autumnal season to inspire ideas for employee engagement.

1 – Pick a day each fall month for competition and snacks

It’s easy to let time get away from you when it comes to planning culture-building activities frequently enough. Have a recurring “funday” appointment on your office calendar, and then fill in with surprise one-off activities as appropriate.

ExactHire has Monday Funday the third Monday of every month following our all-hands company meeting. In September, we honored various pro golf championship tournaments with a little putt-putt of our own. Of course the winner, our Co-Founder Harlan Schafir, was able to claim our super classy brass vase (make sure you pronounce it vahzzz to sound fancy). The giant cookies being served didn’t hurt employee attendance to this event, either!

Our Co-Founder, Harlan Schafir, putts for the Monday Funday win!

2 – Roast some office s’mores

Don’t try this one inside, friends…unless you opt to use the microwave or remember to blow out your candle afterward. But let’s be honest, a candle probably won’t get the job done. Lucky for you, mini kitchen blow torches are reasonably affordable.

3 – Have a pumpkin decorating contest

Whether you carve, paint or decorate, procure some pumpkins for all employees willing to participate. Have a small prize, display them in your office (make sure to take pictures!) and then encourage employees to take them home to friends and family.

ExactHire Company Halloween Party-Monday Funday

Employee entries from our fierce pumpkin decorating contest last October.

4 – Volunteer for a worthy cause

As the weather starts to cool (depending on where you live), many non-profit organizations, including shelters, will have a greater need for assistance and resources to help individuals fend off the elements. Organize a team or department to take time to serve in a capacity that will assist the recipient organization.

5 – Have a dance party

Does anyone really do that? Yes, I’ve worked for employers who did this periodically to destress employees. Take requests and then put a season-inspired song on the phone system intercom. Here are some tune ideas to get you started:

“Thriller” by Michael Jackson (go ahead, channel Jennifer Garner in “13 Going on 30”),
“Dead Man’s Party” by Oingo Boingo,
“Toxic” by Britney Spears,
“The Devil Went Down to Georgia” by The Charlie Daniels Band, and
“Time Warp” from The Rocky Horror Picture Show.

6 – Stock the kitchen with fancy coffee creamer

Whether it’s artisanal or just the latest Coffee Mate creation, having access to creamer flavors like pumpkin spice, eggnog, spiced latte and peppermint will perk up anyone’s morning brew.

Image credit: coffee lover

7 – Sponsor an employee team for a 5K

Five-kilometer races abound in the fall in our area. Select a race that benefits a notable cause and sponsor a team of employees who enjoy jogging and walking. Go the extra mile and have a t-shirt design competition, and then produce the winning shirt for all team members to wear during the race.

8 – Board game breaks

Don’t stop at puzzles, schedule occasional “game days” when employees get the chance to spend an hour facing off against other employees to win a game. Hint: Don’t pick Risk–it takes forever! Twister would be a good one to avoid, too. Fun, but relatively short, options might include

Uno,
Jenga,
Qwirkle,
Rummikub, and
Euchre.

9 – Make caramel apples

If you don’t want to unwrap little caramel candies or don’t have access to a stove in the office, then keep it simple with incredibly convenient caramel apple wraps.

10 – Celebrate Oktoberfest

Whether you go with a full-on German fare-inspired pitch-in or keep it simple with some Bavarian pretzels and a beer tasting, you can’t go wrong with food. Encourage any employees who are brewing and/or sausage-making hobbyists to bring in their own creations to share.

11 – Feast at a festival

The fall is a time for bountiful community festivals. Here in Indiana, the Covered Bridge Festival is a multi-day, multi-town event that combines crafts, cuisine and crowds into an explosion of autumn sentiment. I never miss it. Check your state festival guide to see if any local events would make a great extended lunch destination for your crew.

12 – Conduct meetings outdoors

Does your building have a patio space, or even a few picnic tables? If so, unplug the laptop and head outside for a group meeting or a 1-on-1 discussion. Employees will relish the fresh air and everyone can soak up some extra vitamin D.

Image credit: Picnic Table

13 – Go on a scavenger hunt outside

Plan an autumn scavenger hunt as a team-building activity and friendly competition. A recent chaperone experience I had with my son’s class field trip taught me that empty egg cartons make great containers for small scavenger hunt items. Or, if you want to go a more tech-savvy route, have participants share proof of accomplishing hunt challenges by tagging your corporate Instagram account (a great tactic for employment branding).

Handy container for collecting fall scavenger hunt items

14 – Plan a spirit week

If you enjoyed dressing up for spirit week during homecoming in high school, then you’re bound to be amused by participating in themed days in the workplace. Solicit employee ideas for themes and consider awarding small prizes each day. Our team had fun with high school day in the past when we showed off our letter jackets, senior portraits and yearbooks.

Some EH’ers showing off our high school memorabilia.

15 – Have a potluck tailgate

Set up a grill in the parking lot and have employees pitch in by bringing tailgate-themed dishes. Depending on the date and time of the event, consider streaming a favorite sporting event for all to watch while eating. Don’t forget to have everyone wear their favorite jersey, and have a drawing to win a couple of tickets to a college or pro sporting event.

16 – Make some microwave caramel corn

Growing up, the only way I’d eat caramel corn was if it was made in a brown paper bag in the microwave. There’s something about that warm, gooey deliciousness that puts it near the top of my comfort food list. The best part about it is that it is easy to clean up after your office teammates dig into it. Just fold up the bag and toss it in the garbage.

17 – Nerf gun turkey shoot

Looking for inspiration for silly office games? Look no further. Gather up a few Nerf guns from employees’ children, and set up bowling pin-style targets that complement the season on a conference room table. Go for turkeys, pumpkins, ghosts or leaves.

Turkey Targets | ExactHire Monday Funday

All set with turkey targets in place!

18 – Produce a Thanksgiving card or video

This is one of my favorite ExactHire traditions. Instead of sending a winter holiday card to clients, we always send a Thanksgiving note. In the beginning, we sent cards in the mail, but then we transitioned to a collaborative video production to show thanks. We can’t wait to put one together for this year, too! If you’re nervous about getting started with this kind of project, we have some video production tips for you.

Wicked witch legs on a previous ExactHire Halloween work day.

19 – Have a costume contest

What would a fall activity list be without a reference to Halloween costumes? Incentivize employee participation with kooky prize categories such as

best homemade costume,
most tech-savvy costume,
best unconventional materials costume (yes, I’m channeling Project Runway), and
best pop culture-inspired costume.

20 – Take a group trip to pick apples

Go on an outing to gather up ingredients for some red hot applesauce (a favorite from my childhood) or apple dumplings.

Image credit: Time well spent