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2023 Hiring Challenges: How to Prepare and Fix Them

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Hiring challenges are robust and consistent anytime of year, use ExactHire’s ATS to minimize these challenges and get you the best candidates on the market.

No matter how revolutionary your product or service is and no matter how innovative your solution is, your business won’t grow without high-value staff. Your bottom-line results are directly connected to your ability to attract, hire, and retain incredible workers. And today’s workforce and hiring environment are challenging. In fact, these are the top 2023 hiring challenges, along with insights to prepare for and fix them. 

Attracting Diverse Workforces

As an employer, you’re feeling the pressure to expand your company culture to be more inclusive and diverse. However, trying to attract and retain a more diverse workforce can be challenging. To improve your efforts and attract more diversity to your teams, it starts with a shift in company culture. Consider redefining your company’s position on inclusivity and diversity. And from there, branch out by developing targeted recruiting strategies that open the door to more applicants. Look for job fairs and networking events that specifically support underrepresented groups. Additionally, create diversity position statements in your job descriptions and throughout your online marketing. 

Finding Top-Quality Candidates

Another 2023 hiring challenge you’re likely facing involves finding top-quality and high-value candidates for your key positions. The competition right now for skilled candidates is fierce. Those applicants with the rooted experience you need are going to be tough to find. But, you can expand your recruiting efforts to include a more robust presence on the job boards. Be open with your marketing channels, like social media and your website, about unique job openings. Tap into your professional networks to create buzz about your role and ask for referral candidates. The top-quality candidates you’re looking for may also be working elsewhere right now. So, look to develop a strategy for connecting with passive candidates who may be ready for a career change but aren’t actively looking.

Remote Hiring Challenges: Job Candidates Need Flexibility 

It’s a worker-driven economy right now, meaning employees and job seekers have more opportunities to consider. Yes, they need to work. But they’re also being choosy about which positions to apply for and the companies they work with in the end. Regardless of how you feel about remote working dynamics, today’s workers need that flexibility and won’t change careers without it. But there’s more to flexibility than just remote and hybrid work. As an employer, you can offer more flexibility in terms of redefining working hours or work weeks. Consider implementing more progressive approaches to work-life balance initiatives that place value on employee experiences. 

Applicants Want the Opportunity to Explore New Skills

Internal mobility is the order of the day. And to address the 2023 hiring challenge relating to workers who want to try new things, you’re going to need to adopt a more comprehensive approach to internal promotion and in-house opportunities. Employees are more often looking to transform their careers in new directions. And they’ll stay with employers who routinely offer opportunities for continued learning, additional certifications, and new skills in other departments. To fix these hiring challenges, look to internal growth initiatives. When your new hires and existing employees show interest in exploring new paths, provide them with the roles and opportunities so they can continue to grow and improve – with your company and not someone else’s.

Explore ExactHire Solutions

Skills-Based Hiring Carries More Weight

If you’re struggling to find and hire top talent, take a look at your job requirements. The days of strict educational requirements and industry experience are in the rearview mirror. Today’s companies are adopting a more skills-based approach to hiring, seriously considering candidates with relatable skills and trainable characteristics. Create your job descriptions in a way that outlines the precise skills needed for the role. Instead of a bachelor’s degree in marketing, be open to those who have relevant experience with marketing on social media, content creation, or email campaigns. Broaden your lens to include skills, and you’ll broaden your pool of worthy applicants.

Retaining Your Best Talent

Hiring challenges in 2023 also extend to retention strategies. Once you do find great workers, you’re going to have to prepare for the challenges related to retention. This means sitting down with your current staff and gathering feedback about what they value most from an employer. And then, create an attractive strategy for keeping your best team members for the long term. Consider more comprehensive benefits packages, increased job flexibility, improved company culture, competitive compensation, and professional development opportunities. 

 

Prepare to address the unique hiring challenges in 2023 with these insights rooted in data and the latest hiring trends. And when you need a partner to help facilitate your new strategies, let ExactHire be your guide!

Quiet Hiring

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Recently, the concept of quiet quitting took center stage in the spotlight as many employees experiencing or on the cusp of experiencing employee burnout shifted their mindset to do their jobs but consciously deciding not to go above and beyond basic duties. Status quo provided enough satisfaction to keep quiet quitting employees from formally resigning.  Quiet quitting is not necessarily a bad concept. There are employees who are satisfied in their current roles and do not seek to take on additional responsibilities. Even if compensation or promotions are offered. Companies need to realize that these employees can fulfill a company need. It is often challenging to retain employees holding low-level positions. There are some people who want to stay where they are, and then there are others who do not.  And that is how companies have opened the door to “quiet hiring”…

What is Quiet Hiring?

Lately, a new term has evolved: “quiet hiring”. It is the paradox of quiet quitting. While the term of quiet hiring is new, the concept is not. Quiet hiring has taken place consistently in the past, particularly when the economic state of a country is less than stellar. Periods of high inflation, with or without a recession, are the most common times companies quiet hire.

Quiet hiring is the concept of an employer adding or reassigning additional tasks onto employees. To fill vacant positions, a company might hire short-term contractors to fulfill the need or temporarily move employees into different roles. Most often, companies tend to reallocate duties to existing employees to reduce internal costs. Money is not spent on recruiting and onboarding new hires when existing employees complete additional tasks. This saves the company thousands of dollars. Quiet hiring is used to help companies prioritize the most essential functions of the business to ensure operations continue and meet projected financial targets.

Monster just released survey data on quiet hiring, and the results were profoundly loud.

  • 80% of employees have been “quiet hired” with 50% of the workers saying the role was not aligned with their skill set.
  • While 63% of the people surveyed feel “quiet hiring” provides them with an opportunity to learn new things, only 19% of the people surveyed said they would be open to taking a new role only if it was temporary.
  • Longevity is uncertain for some who are quiet hired. 27% of those surveyed would quit if they were quiet hired. 39% would not quit because it would give the employees an opportunity to try something new.

When should you Hire Quietly?

Quiet hiring is specifically designed to meet an immediate need. As layoffs and hiring freezes increase in various industries, examining employees who already know the company culture is the starting point to find talent to assume additional responsibilities. Companies who are quiet hiring need to examine their internal talent pool.

Before automatically shifting duties from vacant position(s) or sunsetted departments, examine who would be willing to accept additional responsibilities. Use the company’s onboarding software to send a survey to employees soliciting their interest in assuming new skills and responsibilities before assigning new tasks. Maintain an internal application within the company’s applicant tracking system, and create specific questions in the company’s internal application asking about interest in advancement. Seek employees who are motivated and excited to assume additional duties before automatically assigning tasks to all.

For companies that are “quiet hiring”, management must carefully evaluate financial implications if they do not provide additional compensation to employees who have assumed additional responsibilities. Typically, a pay raise is provided to the quiet hired employee; however, if funding is tight, explore alternate options. Compensation can come in a variety of ways such as flexible working conditions, PTO, flex time, etc. Employees who willingly take on additional duties might be seeking promotions. Others might want more flexibility, remote options or other resources to enhance work-life balance. Find out what the employee seeks as motivating factors, and discuss available compensation options with them.

How to Hire Quietly

Transparency is essential if management seeks to quiet hire. Taking advantage of employees and adding additional tasks to their workloads without proper discussion is going to foster frustration. This could potentially yield high turnover rates. If a company already is lacking talent to fulfill certain roles, they do not need to exacerbate the lack of talent issue by chasing off existing talent. Management must convey that the new assignment(s) are opportunities for growth and learning that come with benefits to the employees.

Discuss timeframes of new tasks. Be forthcoming if this is a permanent or temporary arrangement. If there are struggles with company finances and successes which make these changes necessary, communicate that with the employees so they can understand the validity of the need to redistribute tasks. Mitigating turnover is an essential goal, and honesty can reduce the chance of departures.

Candidly, quiet quitting employees are not the employees envisioned by management to assume additional responsibilities. Ambitious, and often new to the workforce, employees are the ones who capture the attention of management as potential quiet hires. Employees who seek to be quiet hired need to examine their current workload and ask themselves if they have the resources to take on additional responsibilities. Carefully evaluate if there is enough time in the work week to complete the additional tasks.

Be candid with management and find out how the compensation will, or will not, change. Discuss with management to see how the newly proposed duties will align with current career goals. Once arrangements are finalized, the employee, management and Human Resources should have a copy stored in their onboarding platform with specific details regarding tasks, compensation and timeframe.

Conclusion

Quiet hiring can be viewed in many ways. Repositioning of talent and assets…agile workforce…no matter the views, it is a redistribution of tasks and responsibilities within an organization. Employers need to partner directly with their employees when examining how tasks and responsibilities might shift. Honesty and transparency will increase employee loyalty. There is no smooth sailing when the waters are choppy. But if the captain can reiterate the long-term goals by motivating the team to assume all-hands-on-deck, the destination will be worth the ride.

6 Outdated Hiring Practices

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How effective are your current hiring strategies? Are you attracting top-quality talent? Or are you posting and reposting with very few submissions? Today’s hiring ecosystem is different. And what used to work as recently as one year ago won’t necessarily be effective today.

 

So, as you review your hiring and onboarding metrics, look to spot trends that might point to gaps in your current hiring practices. And keep reading to see if any of these outdated hiring practices represent techniques you’re still using. More efficent hiring practices and strategies first require the identification of poor-performing processes. See what you can eliminate and reform so you can get back to hiring incredible talent for your organization.

 

According to Forbes, the “Great Resignation” brought 47.8 million Americans to the decision to leave their jobs in 2021. And that movement shifted power away from the recruiter’s desk and back to the job seeker. While some nuances continue to shift, these are the current hiring practices you should consider eliminating.

1. Hiring Based on Resumes and CVs

There was a time when the candidate’s resume was all a hiring manager needed to make a hiring decision. However, the old CV isn’t carrying as much weight anymore. A surging number of companies are even considering hiring and interviewing applicants without a resume at all. Today’s leaders realize the best-fit candidates present qualifying experiences, applicable knowledge, and soft skills, all of which are hard to quantify in a one-page resume. Sure, some roles will require certification or technical proof of experience. But if you’re still relying on the resume alone to evaluate candidates, it’s an outdated hiring practice that could be costing you brilliant employees.

2. Attracting Candidates with Salary Alone

It also used to be considered a hiring best practice to rely on salaries alone to attract top talent. In theory, you’d pay more for more qualified candidates. But today’s best and most talented applicants are looking beyond the pay before making any offer-accepting decisions. Today’s workers are choosing to work with companies that offer creative benefits that speak to work-life balance. They’re looking for positive company cultures and potential for internal growth. And if your job descriptions or interview processes don’t speak to these points, you’re missing great candidates.

3. Hiring Based on Location

With the onset of remote working dynamics, today’s companies are throwing regional or location-based hiring practices out the window. Stop insisting on “local” when you seek to attract new candidates and open up your role to nationwide pools of incredibly qualified professionals. Of course, this also means you’ll have to adopt a remote or hybrid workforce. And being flexible as a return for productivity is a highly attractive element among top talent today.

4. Posting Vague, Fluffy, or Ambiguous Job Descriptions

Another outdated hiring practice you might not realize you’re using is the generic, vague, or ambiguous job description. Over the years, certain roles evolved to “feel” like templates outlining responsibilities and benefits. Today’s candidates are looking for descriptive, transparent, and precise descriptions. And if they sense any fluff content or gray areas, they’ll move on to the next job opportunity. When crafting your job descriptions, be unique about how you capture the responsibilities and requirements. Spell out what you’re looking for in a dynamic candidate. Additionally, create transparent lists of benefits, perks, and pay ranges that apply. It’s about setting realistic expectations and attracting the candidates who want to apply, not baiting applicants.

5. Requiring Lengthy and Time-Consuming Application Processes

To leverage the most effective and current hiring practices, you’ll need to look at the time it takes to apply to your job. If there are redundant steps in the process, including requirements for applicant logins or form completion steps in addition to resume uploads, you’re likely losing interest among your candidate pools. And even worse are those companies that take too long to move forward with the next steps in the applicant process. Today’s companies are adopting AI for improved communication and innovative software that streamlines every step. Eliminate unnecessary or time-consuming steps in your application procedures and start being more effective in hiring great candidates.

6. Implementing In-Person Interviews and Outdated Tech

If your recruiting and HR teams are still requiring in-person interviews, you’re missing out on pools of incredibly talented applicants and still practicing what is now an outdated hiring practice. Look to adopt all the technology you need to connect with, engage, evaluate, interview, and onboard new hires virtually. Even for those roles you have that DO require on-site work, take the flexible interview route with options for virtual meetings and calls. Use the tech to connect, and you’ll find you have broader applicant pools with which to work.

Is your company still using some of these outdated hiring practices? More importantly, do you need help developing and executing more effective hiring practices? Let ExactHire be your guide! We have all the resources and strategies you need to change your approach to hiring, including the best practices for today’s hiring environment.

How to Reach Passive Job Seekers

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At ExactHire, we help employers hire through the use of our software and our team of SHRM certified strategists.  Our solutions are effective for attracting both active and passive job seekers. However, in this post, we will discuss how employers can attract passive job seekers. We’ll do this by defining just who is a passive job seeker, then explore their characteristics and establish how employers can launch an effective recruiting initiative.

Who is a Passive Job Seeker?

Put simply, passive job seekers are individuals who already have a job, but would consider another opportunity if it arises.

Think of them as employees on the go–who can quickly hop to the next opportunity when it shows up. They are not totally satisfied with their current job and constantly have an eye out for new opportunities to grow their career. Research shows that the percentage of passive job seekers is continuing to rise, particularly following the storm of the Covid-19 pandemic.

Characteristics of Passive Job Seekers

Now that we’ve identified who a passive job seeker is,  let’s explore the characteristics and traits of these professionals

1.) Open for contact

As discussed earlier, passive candidates are open for new positions, although they may not actively seek these positions due to present work engagements.

They’re always open to learning about new job openings. They’re willing to hear about job offers–bonuses, packages, and new roles. However,  since they are not actively searching for new opportunities, their interest must be triggered by job ads or direct contact.

Therefore, if you’re looking for passive job seekers, consider being actively engaged in finding them. Inquire from colleagues or others in your network whether there are talented professionals who’d be open to working in a different set-up..

2.) Have individual ambition

Passive job seekers are in a better position than most job seekers. That’s because they already have a job; they’re just seeking new opportunities and greener pastures.

Because they’re in a good position, it’s critical to give them an offer they cannot turn down. Professional and personal development motivate some candidates. Others are inspired by a flexible work schedule that supports a positive work-life balance. Others also prefer better payments and better perks. Sometimes targeting passive job seekers is about a fit between personal and company culture.

According to research by Glassdoor, below are five main factors that make professionals likely to show interest in a job offer:

  • Better payments and perks – 48%
  • Better, convenient access or easy commute – 47%
  • High salaries – 46%
  • Work-life-balance – 43%
  • Work-from-home flexibility – 41%

3.) Long-term thinking

Passive job seekers have a long-term thinking mindset. They think of the future and aren’t satisfied with short-term gains over long-term rewards. Their desire to grow and eventually realize their careers. Sometimes realizing their long-term goals may constitute finishing their education first or gaining more experience.

Either way, employers targeting passive job seekers must consider their long-term strategy. The fact that they’re seeking better opportunities is a clear indication of their plans and futuristic mindset. Giving passive job seekers clear opportunities for career growth and recognizing their life-long priorities is a great way of reaching out to them.

4.) Need to be updated

Passive job seekers like to stay updated. And as you embark on reaching out to them, it’s critical to lay a foundation of close contact. Try to establish rapport with them by establishing avenues for contact and interaction – whether online or offline.

For instance, you may build rapport with someone who’s interested but not ready to switch up to a new role just yet. If this happens, it’s advisable to keep in close contact with the candidate for future openings.

By keeping in contact, the professional may be able to make a change when the time is right. Keeping in close contact helps monitor your target job seeker even as time changes.

Why would you want a passive job seeker over an active one?

There are many reasons why organizations and recruiters prefer passive job seekers over active ones:

  • They’re passionate about development and growth. Their passion for growth and professional development implies that your organization can grow with people with a ‘growth’ mindset.
  • Won’t come without a reason. Passive job seekers won’t come to your organization without a reason. These job candidates need incentives for them to consider alternative positions.
  • Choose your organization. Passive job seekers take the time to study your organization. They’re keen to learn the dynamics that make your organization stand out. Because they have a clear goal to achieve, passive job seekers are critical of your organization.
  • Less time pressure. Active job seekers are pressured by time and situation. That means they’re less likely to be critical about their job preferences, which will have long-term implications on job satisfaction levels. Passive job seekers have less time pressure, meaning they’re positioned to make good career decisions.
  • Strong relationship before hiring. When targeting passive job seekers, you’ll find competent candidates who are interested, but not ready to leave their current positions. That is an excellent opportunity for you to build rapport with them and establish a relationship.

Focusing attention on passive job seekers gained momentum in the early 2010’s. Changing job patterns and shifting workplace dynamics have shifted the focus, allowing recruiters to focus their efforts on both active and passive candidates.

ExactHire – Streamlining Your Search for Passive Job Seekers

Whether you’re looking for active or passive candidates, ExactHire provides customizable software solutions that help streamline your hiring. ExactHire provides applicant tracking software, employee onboarding software, and employee assessment software to improve your hiring outcomes.

Rather not implement software? ExactHire Full Service Hiring is a solution for employers who don’t have the time or resources to manage a hiring process. Our team will advertise your open positions, manage applicant communications, screen candidates based on your criteria, and then deliver you qualified best-fit candidates.

Employee Onboarding Efficiency

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Onboarding was adopted in the 1970s as a management term for introducing newly hired employees into the organization. Onboarding is the mechanism by which job candidates are introduced to the organization by obtaining the relevant knowledge, skills, and behaviors to operate effectively. It also covers the end-to-end process of integrating new hires into the workplace to effectively meet their roles. The integration process includes: setting up new workstations and familiarization with the company’s culture, roles, and expectations. Onboarding further captures the orientation of the new hire with existing employees.

Why is onboarding important in the HRM process?

Onboarding is an indispensable component of the human resource management. The onboarding element gives life to the human resource function, enabling HR managers to meet their human capital planning needs. How?

1.) Gives New Hires Capacity

When you think about your first day at work, chances are you were excited to land a new job but nervous to learn and start right away! If you don’t receive enough instructions and guidance that resonate with your feelings and emotions, you won’t get the capacity to speed up in your new role.

Onboarding gives new hires direction, support, and guidance to succeed in their assigned roles. Employee onboarding integrates new hires, creating an ecosystem of learning and adaptation. This, in the long-term, helps new hires or employees learn and adapt to the company growth.

2.) Retention

Onboarding lets employees learn and gain knowledge of diverse cultural and behavioral issues around your organization. It is a stepping stool to your organization’s higher ideals.

Most importantly, the internalization of organizational values and cultures that happens during orientation and onboarding exercises helps with retention. Retention levels are reported to be higher in organizations that foster cultural conformity and cultural awareness.

3.) Productivity

Another benefit of onboarding in the HR process is that it enables human resources to reach productivity goals (or capacity) faster. If your employees do not receive adequate help from hiring managers or co-workers, and they constantly have to figure things out on their own, your company is likely to lose revenue that these hires would otherwise be bringing.

However, if new hires go through a well-developed and robust onboarding exercise, they will learn and adapt faster. Onboarding helps employees to settle and start adding value to the team.

How to make the onboarding experience more efficient?

There are many things you can do to help new hires when designing the onboarding process. For instance, you can send them a gift card, or a welcome package, arrange for lunch, or prepare dinner with colleagues.

Whatever you decide to include in your onboarding process, there are several steps to take to make onboarding more efficient.

Top 3 keys to an efficient onboarding program

1.) Communicate early

Communication is the cornerstone of any efficient onboarding process. If you’re considering hiring new candidates, establish potential communication channels. Ensure you communicate with them regularly and show that you’re looking forward to having them on your team.

Regular communication and outreach, coupled with feedback mechanisms from potential hires are key in reinforcing your onboarding. You can send them an employee handbook or prepare a presentation about the company’s history and philosophy. Either way, you stand to build rapport with potentially talented candidates if you foster your communication and outreach approach.

2.) Plan extensively

It’s advisable to plan if you’re to succeed in your onboarding. Prepare the new hire’s first-week schedule. Have everything laid out for them. Most new hires are uncertain of what is expected during their first week.

When hires arrive, they’re uncertain of their work. It’s up to you to show that you’re fully prepared to guide and direct them towards meeting their goals and purpose. So, it’s advisable to prepare a detailed plan for their first week at work.

Check all the important boxes like workstation arrangement, giving tools for work, and evaluating their comprehension of work requirements. Extensive planning is the key to building an efficient onboarding process.

3.) Friendly welcome

The first day has a lot of implications on the hire’s overall perception. Be positive, friendly, and enthusiastic when welcoming your new hires. Give the new hire a company walk-through – from the workstation, kitchen, washrooms, rec room ping pong table – to the manager’s office.

It’s advisable to provide a feedback platform or channel. That’s because most new hires are faced with challenges they can’t overcome. And without a proper feedback mechanism or communication channel, they may fail to execute their duties effectively.

Friendly gestures are an important incentive for the onboarding process.

Why is effective onboarding important?

Effective onboarding is the secret to excellent human capital planning. When human resources hire and onboard effectively, they help organizations properly manage their human resources and optimize their workforces.

So, why is effective onboarding important?

1.) Employee experience

An efficient onboarding process leads to a strong employee experience. After the Covid-19 pandemic, job openings are at an all-time high, meaning job seekers have plenty of job opportunities around.

If your new hires don’t enjoy their first-time experience, they can find better opportunities that suit them. A great onboarding process sets out the foundation for employee experience and engagement.

Remain focused on aspects like frequent check-ins, employee culture, and employee professional development to improve the job candidate’s first-time experience. Indeed, being actively engaged in the onboarding process reinforces the overall experience – from hiring to retirement!

2.) Employee engagement

Employee engagement refers to the strength of psychological, emotional, and mental connection that employees feel to their organizations, their teams, and their work. This helps employees to remain psychologically and emotionally connected to their job.

Highly engaged employees share many characteristics:

  • Better employee safety
  • Increased productivity
  • Higher attendance rates for work-related events
  • Happier and healthier employees
  • Readiness to take on new challenges
  • Improved customer satisfaction
  • Lower employee turnover rates
  • Improved business growth and outcomes

Employee engagement determines employees overall performance and productivity.

3.) Employee retention

Onboarding efficiency is critical in retaining employees. There’s a rising demand for highly skilled employees in tech – programming, software development, data architecture, and cloud computing.

Indeed, the demand for highly skilled employees in mathematics, sciences, and technology continues to highlight the need to attract and retain personnel qualified in these areas.

So, organizations dealing with data and businesses adopting the technology will have to look at onboarding efficiency as an element of employee retention. These organizations will have to view onboarding efficiency as a tool for human capital planning.

ExactHire – Streamlining Employee Onboarding and Internalization

The emergence of new automation tools and software has helped streamline hiring. For instance, ExactHire provides an applicant tracking system that assists HR managers track applications and improve the speed and accuracy of processing applications.

In addition, ExactHire provides employee onboarding software that helps you keep track of all your onboarding processes – from inception to completion. ExactHire’s employee onboarding software is a custom solution for organizations seeking to improve the efficiency of their onboarding, whether on-premise or remotely.

Contact ExactHire to access the employee onboarding software and improve your employee onboarding efficiency.

 

 

Photo by Tima Miroshnichenko from Pexels

When to invest in an Applicant Tracking System

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Small business owners champion the definition of the “entrepreneurial spirit”. They are resourceful, intuitive and resilient. They are wise to know that success is built and maintained upon the formulation of a cohesive, talented team. Finding employees who integrate fully into the small business culture can be a challenge.

Organizations of all sizes are fiercely competing for prime talent. While big businesses might be more flashy and visible with offerings to attract talent, small businesses can successfully compete. To yield the best talent, small businesses need to demonstrate what all they have to offer. They can do this through a unique, personalized employee value proposition.

When small businesses boldly communicate exciting duties, growth opportunities and a welcoming, inclusive culture, that message will resonate loudly to applicants. Applicant tracking systems allow you to complete this in an effective way.

How do I hire the best employee for my small business?

As a small business’s needs evolve, it is important for the owner and leaders to assess hiring needs first. Identify the specific knowledge and skill set(s) missing for increased productivity. Analyzing which skills are sought, and where there is room for growth, allows decision makers to accurately identify the role(s) needed. While small business leaders often explore internal talent  to determine if anyone else can assume extra duties, it is crucial to first discuss assigning extra responsibilities with employees in order to acquire their feedback and determine the risk of burnout. Overwhelming current employees with additional responsibilities can lead to turnover, and small businesses cannot afford to lose contributing talent.

Once small business leaders have identified the need to hire, examine what kind of employee will best meet the company’s needs. Is the best fit for the company a full-time employee with benefits (most expensive)? A part-time employee less than 30 hours weekly without benefits (not as expensive)? Or an independent contractor who does not utilize benefits or training (least expensive)? Comparing projected income and costs between these classifications will help identify the type and number of employees a company can afford to hire.

How do I get employees for my small business?

Filling vacancies is a fiercely competitive challenge in the current market. Employers of all sizes are increasing pay hoping to attract employees. This puts more of a challenge on small businesses whose budgets are tighter. While it is important to keep salaries in alignment with market rates, money is not everything. Offering a quality benefits package helps. Consider including employee perks such as flexible and/or remote schedule. Unlimited or enhanced time off andvolunteer opportunities during the workday help too. Fitness opportunities, and a casual dress code to attract additional interest can help sway candidates to your company too. Professional development opportunities? Yes, please!

Any opportunity for additional skills development or professional certification is a motivator. It is also an investment in employees that funnels back into the company. Adding unique perks positions a small business to stand out from other businesses. Additionally, it shows a commitment to employees’ social, mental and physical wellbeing. Promote benefits and perks online and in job listings. Small businesses tend to have a close-knit culture. Highlight team activities on the company’s website and social media channels so applicants can view the fun.

Job descriptions are often the first impression of a company to a jobseeker so it is crucial that those descriptions are magnetizing. Pinpoint particular skills in the job description. So the applicant has an accurate idea of daily duties, list realistic and specific job responsibilities. While it is important to give a thorough description, too much information is overwhelming. Keep the info amount to what is expected for daily performance.

How much money do you need to hire an employee?

According to LinkedIn, small businesses spend an average of $1,600 annually on hiring. That money is often spent on direct job postings and manual efforts by hiring personnel. Small businesses seek to utilize Applicant Tracking Software (ATS) to streamline the hiring process by automating numerous manual functions. Time saved by using an ATS provides small business leaders a way to spend more time on strategic functions and addressing small businesses’ needs.

If business is slower during a specific time frame, use that off-peak time for ATS purchasing and implementation.  Evaluate ATS features thoroughly, and work with the provider’s support team to use the tool efficiently to solve the unique needs of a small business. Having a resourceful ATS support team receptive to questions will favorably enhance ATS users’ experience. With the end of the year rapidly approaching, small business leaders need to consider using available budget funds to invest in an ATS to start the new year with increased simplicity, organization and efficiency.

What features do Applicant Tracking System’s possess that help small businesses?

Often, small business employees juggle many different roles. Human Resources, Marketing, Training…the list goes on. Time management is the name of the game in small business life, so when options exist to automate functions, it not only saves time but also money.  An applicant tracking system redefines internal organization. Using an ATS eliminates file folders of confidential material helping to support recruitment compliance objectives.

An applicant tracking system can securely house data, and decision makers can customize access levels of the platform. Jobseekers are constantly on the go so having an applicant tracking system that offers texting helps reach individuals quicker in a fast-paced world. Job searching needs to be mobile friendly so an applicant tracking system must have the capabilities to be navigable on mobile devices. QR codes offer quick ways for applicants to apply. For employees and jobseekers on-the-go, an ATS delivers information within a few clicks anywhere and everywhere. Complete convenience for everyone involved in the recruitment process.

What needs does a small business have that an Applicant Tracking System would solve?

An applicant tracking system provides a buffet of job board options to meet small businesses’ needs and enhance visibility. Integrating with major job boards to automate the job posting process saves time and money for a small business. Use social media sites, niche job boards, and state job boards offered within an ATS to reach an expanded audience. An ATS offering the ability to filter applicants through screening questions and disqualification filters eliminate unqualified applicants, saving time in the screening process. For small businesses subject to EEO/AAP reporting, an ATS will simplify reporting as data is collected electronically and securely stored.

How do I hire the best talent?

As small business leaders examine applicant data, ideally using an ATS, examine the applicants’ data closely. Rate and rank preferred applicants based on qualifications for the role. Interview those top candidates who show a sincere desire to work in the small business culture. Bring finalists back for a group interview to gauge soft skills.

Upon conclusion of the group discussion, make a decision based on qualifications and feedback. Do not delay in offering the position to the first choice applicant as that person might be enticed by a different employer. After the role is filled, ensure that all applicants have received some form of communication letting them know they were not selected. Receiving an update, even if a rejection, gives applicants a sense of closure. Explore the use of mass communication options within an ATS when sending a rejection or other forms of communication.

As small business leaders journey through the hiring process, collect data and evaluate the process. Setting benchmarks and using data to identify success points and areas for improvement will make the next hiring process easier and less expensive. A robust ATS will offer automation and reporting tools to assist small business leaders analyze metrics such as time to fill and time to hire and identify the source of applicants. Having the ability to create unique reports within an ATS to track measurable data is essential in strategic planning.

Talent sourcing for small business can seem like a daunting task, but finding the right ATS for small business will make the hiring process easier. Using an ATS to automate tasks will close existing gaps in a manual hiring process improving productivity and enhancing the company’s brand. An ATS is an investment that will increase a small business’s competitive edge against large companies when recruiting stellar talent

Photo by Startupstockphotos on Pixabay

Screening Applicants for Soft Skills

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Soft skills are interpersonal skills that enable you to communicate and interact. Soft skills emanate from your personality or your attributes. These skills help you interact effectively and pleasantly with others, enabling you to navigate complex relationships.

Soft skills are critical in the workplace. That’s because organizations are looking for individuals who are not only good at their work, but who can interact, connect, collaborate, and manage across diverse cultural lines. Job candidates with good soft skills can excel in contemporary workplaces because they can learn and adapt.

Soft Skills Examples

Some key examples of soft skills include:

  • Teamwork
  • Communication
  • Collaboration
  • Listening
  • Problem-solving
  • Time management
  • Decision making
  • Critical thinking
  • Adaptability
  • Stress management
  • Leadership
  • Creativity
  • Organization
  • Persuasion
  • Resourcefulness

Soft Skill Benefits

There’s no doubt that when the Covid-19 pandemic struck, most people who work outside their homes found themselves thrust into the work-from-home lifestyle. This unexpected change brought about anxiety around what was to happen next. Most employees found themselves wondering about the murky future of their jobs and workplaces.

Indeed, while it’s difficult to predict what the future holds, there’s no doubt that soft skills remain a key highlight in business leadership. Organizations that remained intact and successful throughout the pandemic were those whose employees and leadership had strong soft skills to survive and adapt.

Knowing the roles that soft skills play in contemporary workplaces, there’s no excuse for employers to ignore the many benefits that soft skills bring. Let’s delve deep into those benefits.

  • Improved adaptability.  A key highlight for all competitive organizations is that their workforce and leadership are adaptable and flexible. The pandemic has revealed first-hand how the most adaptable organizations can get through while others drown or close doors. While adaptability is not new to businesses, it’s become altogether critical in recent years. Adaptability means that employees have strong critical thinking skills to pull through a crisis. Adaptability also implies that the workforce has collaborative and meaningful research skills to survive difficult situations.
  • Improved feelings of belonging. Soft skills help nurture feelings of belonging, often thanks to leaders who can practice active listening. There’s no doubt that work-from-home directives have led to increased feelings of loneliness and isolation for many employees. And as months continue to go by with employees unable to return to the workplace, listening and communication skills are becoming increasingly important for leaders. Therefore, leaders who have developed soft skills in this area are better prepared in adapting to changes in the work environment, and are able to make distanced employees feel more at home through communication, listening, and interaction skills.
  • Excellent communication. Excellent organization-wide communication is a critical element of leadership. Organization-wide communication captures many different types of communication, including how we communicate the words we speak, written communication, verbal cues, and even Zoom meetings. Although the importance of communication in the workplace cannot be overstressed, still almost 60% of employees report not receiving clear instructions at work. Soft skills provide management personnel with excellent communication skills to convey work requirements.
  • Enhanced teamwork. As the pandemic unfolded, most organizations likely sent out an internal memo reading “we’re all in this together.” Perhaps this message was reinforced throughout and after the pandemic. Well, why send out such a message? The answer is simple: to promote feelings of togetherness and empathy. Soft skills are critical as they help individuals and teams to overcome difficult and trying situations.

Examples of Jobs that Require Soft Skills

Organizations of all sizes and complexity require different soft skills. Soft skills are sought by organizations of all sectors and industries – from manufacturing to mining, sales, administrative, healthcare, education, technology, and retail.

But soft skills are especially required, and vital, in the following industries:

  • Communication services
  • Information technology
  • International relations
  • Healthcare
  • Real-estate
  • Retail
  • Hospitality
  • Finance and accounting
  • Law
  • Human resources
  • Business

How do you Test for Soft Skills?

There are many ways to assess applicant skills, including sift skills. Some of the ways are discussed below:

  1.  Watch for physical and social cues. One way to assess soft skills is to look out for physical and social cues. Now, we are not asking you to spy on your candidates when they’re reporting for interviews. Rather, we’re asking you to examine their behavior and interactions with other people when they arrive at the workplace. Do they greet the receptionist – do they talk or interact with other candidates, and are they curious to learn more about the work? All these things are critical in assessing soft skills in job candidates.
  1.  Inquire from the candidate about important soft skills. Ask the candidate what core skills they perceive as important. Instead of telling the candidate the soft skills you think are crucial for the job, inquire from them about what skills they think are crucial. At the very least, this inquiry will help you know how well your candidates understand the job. And if you’re lucky enough, their list of soft skills will likely match yours. So, actively interacting and obtaining feedback from your job candidates is a great way of learning about their core skills.
  1.  Ask for scenarios and examples. Ask candidates to demonstrate scenarios where soft skills are used. Now that you’ve obtained their list of  top core skills, ask them for examples where they’ve seen or used these skills in action. Get your candidates talking about their previous work experiences and look for what they were most impressed with. By constantly talking and engaging with candidates, you can identify their soft skills based on their previous performance and experience.
  1.  Test them using job simulations. Test candidates through a real-life scenario to identify their soft skills. If you ask a candidate whether they think they are a good leader, you’ll get a “yes” nine out of ten times. Put candidates to the test. Create a situation or a real-life job audition and see if the candidates take the lead. Also, look at whether those who take the lead listen to others and take feedback seriously. It’s only by simulating job duties that you can obtain genuine feedback on your candidates’ soft skills.

Why Test for these Skills?

Testing for soft skills helps you evaluate job candidates not based on their technical or hard skills, but based on their ability to adapt and cope. Soft skills provide an end-to-end view of candidates, providing an extra layer of information beyond just experience and qualification. So, testing for these skills provides you with a comprehensive understanding of prospective job candidates, streamlining and improving your selection process.

Soft Skills Assessment Questions:

Most talent acquisition managers create assessment questions that help them evaluate soft skills. Some common soft skill assessment questions include:

  1. When people are arguing, I can understand all their viewpoints whether or not I agree with them (T/F).
  2. I can make sense of complex and ambiguous situations (T/F)
  3. When someone speaks to me, I think of open-ended questions to ask them (T/F)
  4. When someone talks to me when I’m doing something, I stop and give the person full attention (T/F)
  5. I quickly de-escalate myself when arguments become serious (T/F)
  6. Discuss a time you had to manage your team through a hard situation…
  7. How do you prioritize your time and tasks when you have too much to handle?
  8. What’s the most serious problem you’ve ever solved at the workplace?
  9. Tell me your most challenging situation and your solution to it?
  10. Discuss positive contributions you’ve made in school and beyond…

Why do Job Candidates Need these Skills?

Job candidates need to have good soft skills to excel in what they will be asked to do on the job. Training for these skills can be very difficult and time-consuming–more so than training for hard skills. And by only having technical skills, it’s impossible to meet the changing work requirements. Job candidates who bring soft skills with them are better prepared for changes, enabling them to learn and adapt on the go.

Here again is a quick summary of the key reasons job candidates need these vital skills:

  • Customer service. Improved customer service based on their day-to-day interactions with customers
  • Employee self-confidence. Interaction and communication increase an employee’s confidence in themselves and their hard skills.
  • Better client retention rates. Employees who make clients feel valued and respected create return business for themselves and their organizations.
  • Higher job satisfaction. Communication, listening, interaction, and negotiation skills improve job satisfaction because employees can openly talk, be listened to, and feel as if they belong.
  • Customer loyalty. Communication and persuasion skills can increase loyalty in customers, especially when customers feel their pain, concerns, and issues are taken into account.
  • Better team dynamics. Employees can interact and collaborate with others and improve relationships through teamwork.
  • Greater adaptability. Core skills like listening, communication, curiosity, and feedback provide greater adaptability to employees who know how to use them.

So, if you’re looking for the perfect candidate for your open position, soft skills are critical. Indeed, the best hiring processes are balanced in identifying and evaluating a combination of soft and hard skills.

To learn more about how to test the core skills of your candidates, or how an ATS can do it for you, contact ExactHire to learn more!

Hiring Right – 10 Tips to Finding and Hiring the Right Employee

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There is no magic approach to finding and hiring the right employee. However, there are some best practices you can implement that will increase your odds at success. Here are 10 tips to finding and hiring the right employee.

Make a Plan

The first step in any successful endeavor is to first get organized. Hiring is no different. If you fail to plan in the hiring process you plan to fail. Your plan needs to encompass a number of things. First and foremost, for which skills and experience are you hiring? Taking the approach of, “I’ll know it when I see it,” won’t work.

Start with a clearly defined and reviewed role description. This is what you are expecting the person to be able to do, so make sure your interviewing plan will identify his competency to do so. A formal plan will also help you avoid bias in the process, thus leading to a more successful hire and better results.

Identify Essentials

A big part of your plan is identifying the essential needs and distinguishing them from the nice to haves. The essentials are priority and as such need to remain the focus of the hiring process. You can identify the essentials if you stick to your plan and use the role description accordingly. These would be the core things the individual must do and be able to do to be successful. Don’t get lost in the illusion of the nice to haves.

To help identify whether applicants possess core essentials, set up job-specific screening questions in your applicant tracking system so that you may score and/or flag candidates based on their answers.

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Sometimes you’ll identify the nice to haves and get fixated on them as you brainstorm how you can apply them. If they do not have all the essentials they won’t be successful and no amount of successful application of the nice to haves will make up for it.

Provide the Right Environment

The success of a hire goes well beyond the actual hiring process. You want that person to stay with your company as long as possible and perform the best he can, right? This means the right things have to continue to happen in order for that hire to be an ultimate success. Making sure the individual is aligned properly within the organization and environment will help ensure this success.

Start out by finding early wins for the new employee. This will help to build confidence and establish a supportive and rewarding environment. Be intentional about training hiring managers on this trait, and include it as a part of your strategic employee onboarding process. The more wins a new hire can rack up early on the more successful he will be in the long run within the organization.

Interview for Success

Interview success is bolstered by making a plan. But it goes beyond that. You must actually make sure you are hiring for the right things and interviewing accordingly. If your interview isn’t focused on identifying the correct competencies, abilities and fit, even the seemingly best candidates won’t succeed long term.

You have to approach the interviewing process as a due diligence process. You have to approach it as objectively as possible and assess based on facts.

Pay Attention to Red Flags

Red flags will come up in the hiring process–they may come up multiple times during the hiring process. Every time a red flag appears, take care to note it on the applicant’s record in your applicant tracking software. One red flag may not create pause, but multiple red flags can pretty clearly indicate a future problem.

How to spot red flags. Red flags can be pretty subtle, but most likely you will recognize them and you just have to make sure you record them. For example, if the position will require night and weekend work, don’t ignore a candidate that states she prefers not to work every weekend. “Every weekend” may really mean she doesn’t want to work any weekends. It will eventually become an issue.

Study Top Performers

If this is a new position, it’s a bit of a gamble as you don’t really have a precedent. If this is a frequently hired position or you are replacing someone who was good at it, use that information to your advantage. Study what made that person successful, and identify the traits and skills of the top performers currently in the position. If possible, involve some incumbent top performers in the selection process, and consider assessing the cognitive and behavioral traits of your top performers using an employee assessment tool in order to create a benchmark profile against which candidate assessment results will be compared.

Avoid comparing candidates to a past or current low performer. If you think you will have success by hiring the opposite of a low performer, you are not necessarily hiring for success. What you may end up doing is just hiring the opposite behavioral traits and not necessarily someone who can excel in the position.

Focused Networking

Building a network must involve–you guessed it–networking. Forget about recruiter networking groups. After all, you aren’t hiring recruiters. Identify networking groups that are associated with your target market. As you attend events, you will get to know who the leaders are in your particular industry and with whom you need to associate.

When networking with these individuals they will definitely know who the top performers are. As you build these relationships, they will be more willing to identify these individuals for you and even direct them your way. This is one of the best ways to narrow down a candidate pool to only top performers.

Have a Value Proposition

Awareness of your competition and what they are doing to attract and retain employees is critical. You must be prepared to either match what they are doing or figure out a way to differentiate your organization from an employment brand standpoint. What is your value proposition? Why would employees want to come work with you?

Know Your Market

To be a good recruiter, you need to have your thumb on the pulse of the labor market. Doing so will ensure you target the right individuals and conduct searches in the right places. This will also help you decide where best to post job ads that will attract the candidates you are seeking. To streamline this process, search for external job boards by category in your hiring software. ExactHire’s HireCentric platform offers this feature, including the ability to easily post to these job boards from within the applicant tracking system (ATS). Focusing in the wrong areas will only attract the wrong candidates.

Lean on Referrals

The best for last. A heavy focus on referrals should be the goal of any great hiring strategy. There are two main reasons referrals need to be front and center in your focus. First, good employees will refer good people because they want to work with the best. Second, referrals typically have an instant fit and they already have a relationship with the person who is referring them. Top notch job seekers will be more willing to make a change for a friend than slug through the traditional hiring process without the benefit of any insider insight.

Want more ideas on how to attract and retain the best employees? Visit ExactHire’s resource page for more tips and techniques.

Resources

 

Photo Credit:  William Iven

Think Before You Hire! 10 Common Mistakes Made in Rushing the Recruitment Process

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Hiring is one of the most critical tasks and challenges an organization faces. Yet, unfortunately, too many approach it as transactional or don’t allocate the proper attention, priority and resources towards it. Even with a gainfully employed talent acquisition staff, the struggle to keep up with today’s hiring needs promotes a rushed approach to the recruitment process.

When you rush through the hiring process, you make mistakes and miss critical steps. You may be in such a hurry, you hire “good enough.” This will ultimately become a problem. If you want a top performing team you can’t settle for good enough. Fortunately there are some common mistakes you can avoid if you are aware of them and slow down enough to address them.

1 – Failure to Clearly Define the Role

Rushing a hiring decision and overlooking a few critical steps can lead to a host of problems. One of the most critical steps is ensuring a clearly defined role description that contains essential functions, skills required to do the job, competencies required to be successful, and in some cases the environmental factors. Namely, the hiring decision is not based on the use of objective data such as a clearly defined role description. In the absence of clearly defined roles and responsibilities, candidate selection is left up to opinion and extremely subjective decision making.

2 – No Interviewing Plan

Failing to plan for making any business decision is not good. Failing to plan your interviews and questions will almost guarantee an ultimately adverse outcome to your hiring decisions. When you fail to plan your interview, you end up just having a conversation. Then your decision is based on whether or not you enjoyed the conversation.

3 – Asking “Yes” and “No” Questions

Typically this is a result of not having an interviewing plan as well as an untrained interviewer. Avoid, at all costs, asking questions that elicit a yes or no answer. It doesn’t tell you anything about the candidate and he/she will almost always give you the answer you want to hear. This is where a planned process will call for behavioral based interview questions.

4 – Asking Leading Questions

In an interview, you will naturally draw a 50% conclusion by the time your first handshake is over. Right, wrong or indifferent, it happens. If that initial conclusion is positive, you will want to see one succeed in the interview. Without knowing it you will actually help the candidate answer the questions correctly. In doing so, your subconscious will take over and you’ll begin to lead him/her to the answer you’re seeking. A savvy candidate will pick up on it and give you the answer you want. Thus, you completely missed an opportunity to objectively assess the candidate.

5 – Not Involving Others

Hiring is a team sport. As such, you’re bound to make mistakes if you go at it alone. You will miss things others will see. Not engaging a candidate’s potential peers in the interview could be costly. Not only do you want to verify the candidate has the right skill set, but also will fit with the rest of the team.

6 – Falling Victim to Interview Fatigue

Interview fatigue can easily take its toll if you cram too many interview sessions into a short span of time. This can cause you to only vividly remember the first and last candidates you interview. In fact, when coaching job seekers, most are told to seek the first or last interviews of the day.

7 – Ignoring Red Flags

This is one of the most common hiring errors out there. You’ll hear and see little things during the process of interviews that will make you take pause. They will stick in your head and you’ll try to push them to the back. They concern you, but you rationalize it and figure it won’t be a problem. Then the day comes and you say, “Well…I knew that when I hired him.” These are the red flags you noticed in the process.

Always remember this. A candidate is on his BEST behavior during the hiring process. If you notice red flags then, multiply it by 10 and that’s what you’ll eventually get. Don’t rationalize red flags. They will inevitably become a problem.

8 – Avoiding an Analysis of Facts

Similar to ignoring red flags, this hiring foul will cause you a headache later. Remember, interviewees are (should) be on their best behavior in an interview. They should be prepared and ready for what you may ask them. They will seem like a rock star during that hour conversation. However, don’t forget the facts. Does their past performance align with your needs? After all, it is the best predictor of future behavior.

9 – “I Can Teach Them That”

Although this may be true, you must understand what you are signing yourself up for. Do you really have time to teach them the basic skills they need to qualify for the job? If your company does not have a great training and development program to support this, odds are it won’t happen. You can probably get away with teaching them the nice-to-have skills, but don’t think you’ll be able to teach them the core critical skills. Note, this is different than teaching them the job or teaching them how to use the resources and tools to do the job. You’ll have to teach anyone you hire how the job is performed at your company. You just want to avoid having to teach them the core skills needed to perform the job.

10 – “Maybe They Will Change”

In a rushed hiring situation, you will tend to overlook potential issues that you’ve identified in the hiring process. Due to time constraints, desperation, or whatever else the scenario may be, you may be tempted to assume they will change a behavior or environmental clash. If you’re concerned about it, and think they will change it, think again.

 

Staying disciplined to a sound recruitment process, avoiding too much subjectivity and focusing on a candidate’s verifiable qualifications will help you avoid these common mistakes and attain better ratios of hiring success.

 

For some advanced tools to help you avoid hiring mistakes during the recruitment process, check out ExactHire’s employee assessments.

Contact ExactHire