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Sharing Joy With Customers

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As an employee at a small business, you frequently have the opportunity to interact with customers, and it’s easy to see how your work directly impacts the customer experience. You also have the opportunity to learn about different aspects of the business, so that when the organization succeeds in one area, it’s easier to share in the joy of that success.

Recently, ExactHire succeeded in optimizing HireCentric ATS for mobile devices, while also migrating the platform to new servers where it can more easily be updated in response to our customers’ needs. A huge win!

As we celebrated, I realized something: although it’s my teammates’ success, the big winners are our customers. We successfully improved our product and set the stage for future improvements without increasing costs to our customers–we added value. So a large part of our celebration was the excitement we had for our customers. And I think this genuine excitement for customers is something unique to small businesses.

Sharing Joy

At a larger company, this news like ours might be circulated in a memo, added to the website, and emailed to clients. Employees would read, acknowledge, and then go about their day. But at ExactHire, we all shared in this success and in communicating it to our customers.

We pride ourselves in taking a personal interest in our clients, in going the extra mile–or two–to ensure that our clients succeed through the optimal use of our solutions. So when it came time to share the news that HireCentric ATS was optimized for mobile devices, we felt that a simple email just wouldn’t do.

We had to do more for our customers. We had to share our joy. And what better way to share your joy than to hone your inner thespian and breakout into song and dance. With a loosely written script, bad lighting, worse audio…but with enthusiastic (though roundly tone-deaf) actors, we set to the task of making a promo video announcing HireCentric’s new mobile-friendly platform!

Bringing The Team Together

Involving the majority of our staff was possible thanks to our size–small businesses can more easily do something like this. And although a few of our employees were working remotely, we were able to use mobile devices, cloud-drives, and email to get the job done. But, of course, it also required a team that was willing to be a little goofy for the good of the cause–luckily we have that in spades.

The end result of our efforts was a fun (to create and to watch) video that communicated some of the primary benefits of our updated platform. Oh, and some really hilarious outtakes that–at least at this point–may not be suitable for public distribution. So check it out and let us know what you think!

Applicant Tracking System User Access Levels [VIDEO]

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In this Q&A video chat, Jessica Stephenson discusses the common differences between applicant tracking system user access levels. In particular, she reviews manager and assigned user ATS access in detail — including feature availability and ideal timing for involving new users in the selection process.

Video Transcript:

Hi, I’m Jessica Stephenson and welcome to another episode. Today we’re going to focus on best practices for determining the appropriate level of user access within the applicant tracking system for the many stakeholders involved in your hiring process. And we work with small and medium-sized businesses, so this question often surfaces during the implementation process. And, while commonly people are familiar with an administrative level user, or the super login I Iike to say, they might not be so sure of the different types of user access levels for people outside of the HR department, in particular.

So usually HR staff members will be administrative level users within an applicant tracking system, and sometimes I see that expand to include owners or CFOs at smaller companies, as well. And the administrative level user can certainly manage applicants across all business units that are established within the system, and then do things like change settings, add or edit job listings, access reporting, leave HR-visible notes so that lower level users can’t see those notes, and then add and edit other users to the system.

When it comes to employees that should access the system outside of the human resources department, I divide those into two categories. The first one being manager-level users, and the second being candidate-specific assigned users. So, with manager-level users, they can access all applicants across their own business unit or units, and for your organization that might mean a department or a geographic branch, so on and so forth. Larger organizations that are rigorous about training hiring managers on the recruiting process may wish to optionally allow these manager-level users the ability to add, edit and post job listings, as well. However, many smaller organizations will tend to leave job edits to those in human resources and lock down that access so that managers can’t touch job listings. In addition, in general, manager-level users in applicant tracking systems can’t access reporting, change settings or add or edit users within the system.

Now candidate-specific assigned users are what I would call “bare-bones” access level users, in that they login and they don’t see any other dashboards like jobs or settings or users, and they will only see candidates that have specifically been assigned to them by other users. Think “minimalist” when you think of this type of user, and know that it’s ideal for organizations that are ready to empower non-HR staff to make applicant notes and decisions within the ATS…as opposed to via email correspondence back and forth with HR, for example. The other compelling benefit of making wider use of this very restricted login type is that in a reputable ATS, it should support a complete view of the applicant record including: who at any point in time has looked at that applicant record; to whom it has been forwarded via email; the email correspondence history with the applicant; and, any time someone has been an assigned user for that candidate so that they could review the candidate’s credentials. This benefit is especially critical for those organizations that are subject to affirmative action plan compliance, as well.

So now depending on the applicant tracking system in use, these two broad user level categories that I’ve discussed will likely have various toggles available for further customization, as well, especially at the manager level login. So for example, an administrator may choose whether or not that manager can initiate job requisition requests; or leave notes and view notes on the applicant record; update the EEO information for a candidate; and, optionally edit the status or disposition assigned to a candidate, or the date on which it was assigned.

In terms of timing, and what I mean by that is, how soon various non-HR users would start using the system during a specific hiring process…that will of course depend on the level. When a manager-level login is created, because they can access all applicants across all business units, and sometimes even job listings, as soon as their login is created they are going to be able to at any time go in and view details. And so, certainly the organizational expectations and culture surrounding hiring managers’ participation in the selection process will help dictate when those hiring managers should actively start to participate and perhaps leave comments and assign status codes and so forth.

Now, with more restricted assigned users, their scope is more limited since they are only going to be able to start taking action once candidates have specifically been assigned to them. So if you choose to exercise the most control and/or wish to make the review process as simple as possible for those non-HR folks, then the assigned user is the ticket.

And with both types of user-level access, the great aspect about using an ATS and not making them administrative level users is that you don’t have to have any worry about them inadvertently accessing sensitive information related to perhaps the candidate’s employment history, any kind of red flags that might be on their record that you’re not ready for other people outside of HR to see, and that sort of information…because you can lock that down. And so, the timing of their access becomes not as important a factor as it might be otherwise.

So, above all, I want to reiterate the value and certainly the security piece of mind organizations will see when they handle all applicant documentation, including screening activities and correspondence with candidates, within an applicant tracking system…not via email, for example. I hope you enjoyed this episode of video chat and please stay tuned for answers to further questions. Thank you!

Trending: Reverse Job Fairs

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Money makes the world go ‘round. And time is money.  So it is no wonder that companies and job seekers alike look for ways to save time and money in finding the right employer-employee match. A newer fad that seems to be catching on in the recruiting world is a trend referred to as Reverse Job Fairs, or RJF.

What Is A Reverse Job Fair?

Job seekers set up booths with science-fair like flair. Stacks of printed resumes, posters of accomplishments, degrees, pictures, recommendations, achievements, and samples of individual works can be displayed around the main attraction, the job seeker. All the while, hiring managers and recruiters can walk around and see what type of talent is available.

  • Employers Come to Candidates

    A divergence from the normal job fair, where HR professionals display information about their company and wait for candidates to act interested and approach their booth, this approach offers a different perspective. RJFs display the job-seeker’s assets and allow the HR/ recruiting role to peruse the stock of potential candidates.

  • Spotlight On The Candidate

    The time is now. As the job markets continue to become more competitive and companies are fighting over qualified candidates, this approach allows you (the job seeker) to present yourself in a way that highlights all your best assets and abilities.

  • Where Are RJFs?

    Many colleges are already setting these RJFs up for seniors and recent graduates to help them land the proper job that can launch their careers. Most colleges host industry-specific RJFs or organize them with a common theme in order attract many employers. Having a focused theme also yields a pool of qualified candidates with desirable traits.

  • How Much Does it Cost to Attend?

    Time is the biggest investment here. Not only in the time a job seeker stands at a booth, but in the time invested before the RJF. Like most things, you get back what you put into a RJF. Spending time to prep the booth, materials, and presentation are worthwhile for the job seeker.

  • Results

    Hiring managers and recruiters agree that RJFs offer them a good bang for the buck, so to speak. Being able to scan over 100 potential candidates in a few hours and dig in deeper to the most qualified candidates saves a lot of time.


ExactHire offers small- to medium-sized businesses the opportunity to save time and money with hiring technology. Applicant Tracking, Reference Checking, and Onboarding can all be automated and streamlined with the use of our cloud-based solutions. To learn more visit our exacthire.com or contact us today!

 
Image credit: DAY 255 (TEXT ADDED) by WEST MIDLANDS POLICE (contact)

Engaging Applicants – New Economy New Rules

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It’s March in Indianapolis, Indiana. That means two things: wildly fluctuating temperatures (March 6: 2℉…March 11: 65 ℉); and basketball (this year will mark the 7th time since 1940 that Indy has hosted the NCAA Men’s Final Four). It’s through hosting events like the Final Four–and that spectacle in Speedway–that Indianapolis earned the nickname “Amateur Sports Capital of the World.” However, increasingly, the word “amateur” is becoming unnecessary.

Last week, I had the privilege of listening to three leaders in the Indianapolis professional sports scene. Rob Laycock of the Indiana Pacers, Dan Plumlee of the Indianapolis Colts, and Tom Dunmore of the Indy Eleven spoke at New Economy New Rules–a monthly event organized by TechPoint. The event seeks to introduce new ideas about how business is done today and how it will be done tomorrow, often with an emphasis on technology as a catalyst for change. Accordingly, the discussion topics at this event were less about on-field action and more about evolving technologies that enhance the fan experience and fill seats.

The talk was exciting for me in my career as a digital marketer–these guys have metrics on everything–and eye-opening from my perspective as a sports fan–who knew they could track bathroom traffic at stadiums in real-time?! But how can Human Resources departments–large and small–incorporate technology into their operations?

Start With A Clear Destination

Before adopting new technology, an organization should first have a clear understanding of its business objectives and goals.  From there, it’s a matter of exploring and selecting technologies that will provide employees with value-added assistance in meeting important objectives–those that will directly impact business goals.  In varying degrees and ways, each sports organization uses technology to meet important business objectives. However, all three emphasized the importance of using technology to engage the community, with the goal of cultivating passionate, loyal fans to fill their seats.

In the world of Human Resources, our organizations can use technology to engage job applicants and fill our “open seats” with passionate, loyal new hires too. Let’s explore how this can be done by taking a look at how these sports organizations engage and cultivate fans.

Engaging Applicants-More Than Filling Seats

A common theme throughout the conversation was that, yes, the goal is to fill the seats, but focusing on gross tickets sales as the sole indicator of success is a mistake. For these organizations, it’s more about building relationships with fans for the long haul. In fact, Mr. Laycock likened it to dating, wherein a team gradually develops a closer, stronger relationship with a fan; the end-goal is to gain and maintain a fan’s lifelong loyalty, which is hopefully expressed through annual ticket purchases.

For HR Departments, we are looking to find the right match for our organization too–although this is speed dating, and we have many significant others, and…well let’s just stop the metaphor there. The point is: we want to attract talented people to our organization who stay and become passionate brand ambassadors. These individuals will value both our organization and the relationship they have with it.

Does your hiring process seek to find, hire, and onboard individuals who will be passionate, loyal fans of your organization? If not, you’ll be looking to refill your seats real soon, and your organization will suffer for it. To avoid this, consider investing in an Applicant Tracking System that streamlines the hiring process and increases applicant engagement through  automated job postings to multiple job boards, integrated social media sharing, and timely, personalized applicant status updates and follow-up requests. By utilizing this technology, you’ll provide a more welcoming hiring process for the applicant and have more time to meaningful interact with job candidates–your future fans.

Engaging Applicants-Highlight Star Players

With the right perspective on what your hiring goal is (hiring passionate, loyal fans of your organization) and a strong foundation of hiring technology in place (a robust Applicant Tracking System), you will be ready to attract top talent to your team. To do this, you must impress job seekers with how awesome it is to be a part of your team. It’s important that you do this in a way that is–and is perceived to be–authentic. There’s no better way to do this than to highlight your star players.

Pat McAfee of the Indianapolis Colts has over 300,000 followers on Twitter. His tweets inform, entertain, and ultimately galvanize the Colts fan-base. The content isn’t always about his place of employment, but this works to the Colts’ advantage as it helps in reaching new fans–especially younger ones. Do members of your team have a platform from which to tell their story?

engaging applicants as fans

McAfee engages fans through Twitter.

Job seekers need to experience it to believe it. If your organization is only providing a list of “Why ‘ABC Corp.’ Is A Great Place To Work”, then you’re missing out on an opportunity to engage job seekers who are looking to bring their talents to a special place. Highlight your current employees via your website and social media to illustrate not just what your organization is about, but who it’s about. If you already employ passionate, loyal fans of your organization, then you’ll likely attract the same.

Engaging Applicants-A FANtastic Experience

FANtastic Experience
This is FANtastic!
Courtesy of totalprosports.com

 

We know that an Applicant Tracking System can provide an HR Department with the time and features needed to make a positive impression on job applicants. But what happens after you’ve hired and filled the open seat? What is the new hire’s experience?

Onboarding a new hire is equivalent to welcoming a new fan to their first game. The Pacers, Colts, and Indy Eleven don’t stop engaging fans once the ticket is sold. They continue strengthening their fan relationships with the goal of cultivating life-long fans. These organizations use technology to accomplish this where it makes sense, but these are simply tools to convey a sentiment: you belong and you are appreciated.

How does your organization provide a fantastic experience for new hires? This question, of course, is part of the larger topics of  “work culture” and “employer brand”. But a simple way to create a pleasant experience for your new employees is to provide them with a highly organized and personalized onboarding experience. And again, this can be accomplished with the help of technology…Onboarding Software.

Just as a new fan’s first-game experience should not be marred by long waits at the gate, concession stand, and restroom; a new hire’s first day should not be marked by completion of forms, redundant tasks, and an office supply scavenger hunt. Onboarding Software can streamline the common tasks associated with the onboarding process and eliminate the need for new hires to fill out stacks and stacks of forms.

When your organization’s new employees are not swamped with an endless number of mind-numbing tasks or confused about what form is needed next, they are free to interact with new colleagues and begin building a relationship with your organization. This also provides the organization with the opportunity to be creative with how it welcomes and orientates new employees. An onboarding like this will show appreciation for new hires, and it contributes to their sense of belonging.

New Economy New Rules

In today’s competitive economy, finding and hiring talented individuals to fill your open seats (and stay in them) is vital for an organization’s continued growth and profitability. Successful organizations like the Colts, Indy Eleven, and Pacers invest in technology to efficiently reach business objectives, HR departments can do the same by embracing technology as a tool to improve the hiring and onboarding processes. It’s important to know that an investment in hiring technology will certainly create efficiencies in operations; however, more importantly, it will support a powerfully engaging experience for applicants and new hires–one that will cultivate passionate, loyal employees–and fans–of your organization.

 

ExactHire offers hiring technology that helps small to medium sized organizations scale for growth. Our HireCentric Applicant Tracking System features social media and job board integration to maximize an organization’s recruitment operations. Additionally, our Onboarding Software helps ensure that new hires enjoy a FANtastic experience with your organization.  Learn more by contacting a member of our team today!

 

Image credit: Game Over by Andrew Malone (contact)

Keepin’ a Line in the Water for Unemployed Passive Job Seekers: Part 3

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This is the final part of a three-part series on how your organization can attract and hire top talent by targeting Unemployed Passive Job Seekers as part of your overall talent recruitment strategy. Warning: The fishing references are thick.

Even if you write the most motivating, enticing job description and job seekers are excited about an opportunity with your organization, there’s no guarantee that they will take action–especially if they are the elusive Unemployed Passive Job Seekers. This doesn’t mean that they won’t return to you on their own some day, but you can increase the chances that they do by staying connected. In today’s digital world, there are countless ways to do this. Here are three effective ones:

Employee Referrals

You’re probably familiar with the good ol’ fashioned Employee Referral. It goes something like this:

  1. Management representatives decide to hire for a new position
  2. They send an email out or drop by your desk to say: “Hey, we’re hiring for a new Office Paper Coordinator. If you know anyone who’d be a good fit, let us know, or tell them to apply.”
  3. You likely forget to share the news, or you overlook a great candidate.

Obviously, you can see the flaws inherent in this ol’ fashioned method…Enter Digital Employee Referrals.

Some of the more sophisticated Applicant Tracking Systems offer a feature that greatly simplifies and enhances the process of Employee Referrals by taking the process digital. And let’s face it, even Sig Hansen of The Deadliest Catch and the rest of the Alaskan crab fleet use fishing technology these days.

Digital Employee Referrals work by providing each employee with a custom URL to the open position (For example: http://exacthire.hirecentric.com/jobs/20138-11900-Bob-The-Builder). They can create this link by visiting the organization’s career portal. Then, from that same location, they can instantly share the position to their networks via Twitter, Facebook, LinkedIn, and email. Now, when any applicant applies via an employee’s unique link, the application is automatically populated with that employee’s name as the referrer.applicant tracking system | employee referral integration

And when an employee incentive program is built around this feature, employees are further encouraged to reach out to their network. The results are impressive!

Learn the concept by checking out how ExactHire’s HireCentric ATS handles it!

Job Notifications

Many job boards provide this feature for organizations. The idea is that an interested job seeker creates a profile with the job board, and then the job board pushes out an email or text with links to new job opportunities based on criteria the job seeker sets. This is a nice feature that gets the job done, but there’s one issue: it’s “junky”.

By junky, I mean that many times these notifications only contain one or two listings among twenty that actually appeal to the job seeker, and it requires effort to parse through the murky waters and find them. You can’t afford to rely on this approach alone with an Unemployed Passive Job Seeker. You need to grab their attention.

Fortunately, some applicant tracking systems–like ExactHire’s HireCentric platform–provide job seekers the opportunity to sign up for job notifications from your specific organization. In fact, the notifications sent regarding your company’s jobs can even be filtered by job category and state, according to the job seeker’s preferences. This is important because it ensures that your passive job seekers need only filter through your jobs that are most likely to bait their interest…not ALL of your jobs. No junk here.

Social Media

As you know, Social Networking Sites have transformed the way the world communicates. Information has never traveled so fast–a good thing as it relates to facts, a bad thing, often, as it relates to opinions…but I digress. The point is, that through social media, organizations have the ability to update followers and friends in real-time. They even have the ability to interrupt…if they do the work to build trust with their followers. What do I mean?

You, as a Twitter user, can follow 5,000 businesses. You can check your feed once a day and scroll through all their updates; it’s an open relationship that doesn’t require anything from either side–an “all you care to eat” buffet. Now, let’s say that from the very beginning an organization promised you something in exchange for following them. For example:

“Connect with us on LinkedIn to be the first to learn of new job opportunities with ExactHire!”

“Follow us @goExactHire for your chance to win 1 of 52 prizes that we’ll be rewarding to our most active followers each week this year.”

“Like the Exacthire page and earn the chance to receive exclusive promo codes for the purchase of your favorite beer.”

With a simple promise–it doesn’t have to be beer discounts–an organization can increase their chances of earning a crucial thing: followers who enable notifications for your account. This means that the followers value your content so much, that they want to be interrupted by it. This is the holy grail for social media marketing, and it can be nicely leveraged for recruiting through the use of an applicant tracking system, as well.

Imagine the unemployed passive job seeker who’s having lunch when a notification flashes on her phone via Twitter:

“Can’t Miss #JobOpp. Family Friendly Company Offers Flex Hrs. Benefits. Part or Full Time. Students, New Grads, Unemployed–All should apply btly.exacthire”

You’ve interrupted and intrigued her. She’s back on the hook. Now reel ‘er in!

Heading Back To Port

Competition for top talent is fierce. Everyday there are countless organizations looking to land the big catch. As hiring professionals, we must be willing to go to new places and try new techniques to hire top talent. This includes: going after individuals who are not actively seeking a job; leveraging technology to cultivate interest in your organization; and staying connected with job seekers who express interest in your organization.

By expanding your view of where talent exists, and then using creative tactics to go get them, you will outsmart your competition and position yourself to land the big catch–along with all the rewards that come with that. And that’s no fish tale!

Read More ExactHire Blogs

…for helpful, relevant, and occasionally witty takes on HR trends and topics.

 

How to Lure Unemployed Passive Job Seekers: Part 2

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This is the second part of a three-part series on how your organization can attract and hire top talent by targeting Unemployed Passive Job Seekers as part of your overall talent recruitment strategy. Warning: There are still a lot of fishing references.

Setting Sail For New Waters

Imagine a passive job seeker–employed or unemployed–who one day, on a whim, visits a job aggregator like Indeed. He might search for a certain type of position, or one in a particular industry, or one with a particular salary range. Perhaps he discovers some exciting results. Maybe he clicks on one and begins reading about a particular company’s work culture and gets excited. He might think “Wow! This sounds like an awesome place to work!”

But the timing is not right, any number of different factors may steer him off course: he is still enrolled in school; he is committed to a few short-term projects; he is not physically able to meet the job requirements at that time; he’s unsure about childcare arrangements. What happens to this opportunity? Does it close when the browser is closed? Does that excitement die with the job seeker as he returns to “passive job seeker mode”?

It doesn’t have to.

An organization can continue to interact with once-interested job seekers–even passive job seekers–by providing these individuals with a way to stay connected, and then making sure to use hiring software to proactively communicate with them. Organizations can also get creative with their job descriptions to increase the likelihood that these passive job seekers are motivated to act immediately and apply for an open position that excites them–right when they see it.

Get ’em While They’re On The Hook

Try tweaking your job descriptions so that job seekers are motivated to apply right then and there. This might be as simple as using your applicant tracking system to allow individuals to begin the application on the same page as the job description, or offering job seekers the chance to apply with Indeed or LinkedIn. Fishermen call this setting the hook.

Don’t let them think they’ll be wasting their time if they apply. If you wish to actively source Unemployed Passive Job Seekers for certain positions, then job descriptions should be written in a way that is not only inclusive of applicants with diverse experience, but that provides those applicants with confidence that they are qualified for the job.

Put yourself in the unemployed passive job seekers’ shoes and tell them what they need to hear. Let’s revisit their motivations mentioned in part one of this series as a guide:

They hold a part-time job.

Perhaps the position can be “part-time to full-time” for the “right candidate”. Or emphasize benefits for full-time employees. How it meets the job seeker’s needs: One can keep both jobs or go full-time and gain benefits–he/she has options worth exploring.

They do small contract jobs/projects.

Again stress the benefits of a full-time position. Depending on the type of position, it may make sense to include language such as “weekly/bi-weekly pay checks”, “consistent hours”, “flexible work schedule”. How it meets the job seeker’s needs: A job seeker that works on a project basis may face inconsistent work or unpredictable pay. She may also want to keep a few projects alongside full-time work, so mentioning flexible hours keeps that option open.

They are stay-at-home parents.

As with the others, you really need to stress benefits–especially family health care and flex-spending accounts for childcare. “Flexible work schedule” or “work from home” are also terms that might encourage a stay-at-home parent to consider working full-time. Of course, salary will also be important if the cost of childcare threatens to exceed earnings. How it meets the job seeker’s needs: The cost of childcare is a big item for families considering dual employment, as is time with children and time needed to maintain a household in general. Yes, a parent could earn enough to cover childcare expenses, but if he misses out on attending after-school activities or ends up spending all his free time on household chores, maybe a full-time job isn’t the right choice. You need to address those needs–offer attractive wages and flexible hours.

They have specialized experience in an industry that is not hiring/growing.

This individual has looked and looked, but her job is just not out there. Again, get creative with your job description. If your position is for an oil rig mechanic, but you’ve had great luck hiring former airline mechanics, then write a job description with a heading like: Need Experienced Airline Mechanics For Growing Industry. How it meets the job seeker’s needs: Some individuals have a decade of experience, a flawless attendance record, and glowing recommendations, but they’re trained for a job in an industry that is not growing. You need to open their eyes to new opportunities that require their unique skill set and experience.

They are in school or training.

For these job seekers, post far ahead of your anticipated start-date. Offer part-time to full-time transitions or internships. Tuition reimbursement is a great incentive too. Just be sure to specifically target your message to individuals who have returned to school too–not just your 20 year-old college student. How it meets the job seeker’s needs: Whether the job seeker is in her early twenties with minimal work experience or is an experienced worker seeking to re-train or make a career change, it’s important to provide comfortable, attractive transitions for students. Their investment in education will be an investment in your organization.

They are discouraged.

 Job descriptions or career pages that tell the story of current employees–their path to success at your organization– can encourage the discouraged and light a path for the job seeker to follow. But reaching these individuals is difficult, so it’s especially important to use social media as a channel to promote your open positions to these job seekers. Imagine the out-of-work teacher who wistfully explores #ClassroomInnovations, when suddenly an exciting job opportunity drops into her feed and encourages her to act. How it meets the job seeker’s needs: This is probably the most difficult passive job seeker to attract. One has tried and tried, and now he or she has become disillusioned with even the idea of searching for, let alone finding, the right job. You have to interrupt this person with your exciting opportunity, and this is best done via social media.

They are ill or disabled.

Post your open positions early and, of course, include the start date. Specifically message to the ill or disabled, reassuring them that this opportunity will be available and applying now does not necessarily mean working now. Or, if it is an immediate opening, mention that assistive technology is available to help disabled individuals do their jobs. Offer flexible hours or begin with part-time, transitioning to full-time. Top talent is top talent, regardless of whether they’ve been on the sideline for a bit. How it meets the job seeker’s needs: Those who are genuinely ill or disabled may find it hard to focus on a job search when they are focused on getting healthy. But if you have flexibility in your start date, and are in a position to offer part-time hours initially, attracting these individuals can be fulfilling in more ways than one.

 

Hopefully these tips spark some creative ideas of your own. The key is to put yourself in the job seekers’ shoes and write with their motivations and needs in mind. And as with any type of communication: the more personal, the better.

But…what if they still don’t bite?


Check back next Wednesday to learn how you can land the big catch by keeping a line in the water and trying out a few new fishing holes.

Read More ExactHire Blogs

…for helpful, relevant, and occasionally witty takes on HR trends and topics.

 

Landing The Elusive, Unemployed Passive Job Seeker: Part 1

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This is the first part of a three-part blog series on how your organization can attract and hire top talent by targeting Unemployed Passive Job Seekers as part of your overall talent recruitment strategy. Warning: There are a lot of fishing references.

The Deadliest Catch is a documentary series on The Discovery Channel. The show chronicles the lives of fishermen in the treacherous Bering Sea. They are on the hunt for one of the most coveted seafoods in the world–the Alaskan King Crab. The work is perilous, but the rewards for a big catch are impressive.

Finding and hiring top talent to fill your organization’s open positions is not a deadly job, but the rewards for catching the right candidate can be every bit as impressive. To make that happen, human resources departments need a talented crew, the right equipment, and–most importantly–a captain who knows where to fish.

And sometimes the biggest catch can be made in places you least expect.

A Check of The Weather Before We Set Sail

Earlier this month the U.S. Department of Labor released its latest jobs report. It indicated that the unemployment rate had risen by .1% to 5.7%. This was widely celebrated as a good thing. Why is an increase in the unemployment rate a good thing?

To answer that, we need to first look at the definition of the unemployment rate according to the US Bureau of Labor and Statistics.

 

Unemployment Rate: The number of unemployed (people who are jobless, actively seeking work, and available to take a job) as a percentage of the labor force (the sum of the employed and unemployed).

 

Nice. So this means that if you are unemployed, but not looking for a job, then you are not factored into the unemployment rate; therefore, an increase in the unemployment rate can mean one of two things:

  1. More people have lost their job AND they are currently looking for a new one
  2. More people–who were unemployed and not looking for a job– are still unemployed, BUT they are now looking for a job.

The experts are cheering because they believe #2 describes the nation’s current unemployment situation. So the weather seems to be improving, and the fish are ready to bite. But what if there was a way to catch these fish even before they were ready?

It’s possible. But to do that, we have to leave the safety and comfort of our job board shores, chart a course for new waters, and go fishing for an exotic species of job seeker.

Employed Passive Job Seekers

A Common Species

Individuals who have a job, but who are open to other job opportunities, are commonly referred to as Passive Job Seekers. These individuals may keep an updated resume on LinkedIn or maintain an active job board profile on Glassdoor. They are prepared to leave their current company if a better opportunity comes along, but they are not heavily motivated to go look for that opportunity.

Think of these as healthy fish that just aren’t hungry. They’re a protected species too, so let’s leave them alone. Poaching isn’t nice. We’re fishermen, not pirates. Well, not today at least…not until we have to fly the skull and crossbones in search of our next unicorn.

Unemployed Passive Job Seekers

An Exotic Species

Now for the sake of this discussion, let’s label another set of individuals as Passive Job Seekers. Let’s include individuals who do not have a full-time job and are not actively looking for one, but who are open to full-time job opportunities. These individuals are similar to Employed Passive Job Seekers in terms of their motivation to actively search for a job opportunity; however, they are facing conditions that preclude them from holding a full-time job. These are the Unemployed (or Underemployed in some cases) Passive Job Seekers.

Let’s think of these as healthy fish that aren’t looking for food because the waters are too turbulent. Now, that doesn’t mean they’re not hungry. It’s just that the waters are all muddied up and they’re not going to bite unless you catch their eye with a flashy lure–your employment brand.

Identify An Unemployed Passive Job Seeker

Skilled fishermen know every detail about the fish they seek. They know where the big catch will be and what motivates them to bite. A skilled recruiter must be the same way when it comes to sourcing candidates for jobs.

Here are several reasons why Unemployed Passive Job Seekers cannot actively look for a full-time job:

  • They hold a part-time job
  • They do small contract jobs/projects
  • They are stay-at-home parents
  • They have specialized experience in an industry that is not hiring/growing
  • They are in school for further training
  • They are ill or disabled
  • They are discouraged

As you can see, none of these reasons is “just plain lazy” or “unemployable”–though that may be the case in some instances. The thing is, many talented workers are “unemployed and not looking” for good reason, or for reasons outside of their control; and while they may not be looking for a job right now, they could be interested in a position with a shiny organization that catches their eye.

Start Your Fishing Trip

If your organization is looking to hire additional employees–especially in an industry that has not been hiring for a while–targeting Unemployed Passive Job Seekers is a great way to increase your pool of quality applicants and land the big catch.

Now that you’ve identified this exotic species of job seeker, you’ll need tips on how to lure them in. Check back next Wednesday to learn how!

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How Can My Jobs Page Better Engage Job Seekers? – Whiteboard [VIDEO]

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If your company is looking for tips on how to increase the number of applications received for job openings, then check out this Whiteboard Chat. In this video, Jeff Hallam offers suggestions on how to streamline your Jobs page to make it easily navigable, and able to engage job seekers to share your career opportunities with others, sign up for future job alerts and easily complete an employment application.

Video Transcript:

Hi, today we are going to talk about how to make your Jobs page more attractive and more engaging for candidates. The reason this is such a big deal is there’s been quite a seismic shift in what’s happening out there in the job landscape over the last couple of years. It wasn’t that long ago that employers could do about anything that they wanted and require about anything that they wanted and people were so desperate for work that they would jump through about any hoop that was put out there in front of them. And that has changed dramatically with the improvement of the economy and with things getting better out there. And candidates, are starting to become a little more demanding and a little more discerning in terms of what they are and aren’t willing to do. So having a page that can actually catch peoples’ eye and get them engaged right out of the gate is often times kind of your ticket to entry to be able to play in that talent game. And so a lot of these are going to be things that you may have thought of before or may have heard of before, but maybe haven’t actually implemented from your end.

So one of the first of those is consistent branding with the rest of your corporate website. So instead of simply putting up a logo and a white page, make sure that the skin of the site, the images that are used, the frames, etc…everything matches up with the rest of what people would see on your corporate website. It makes it appear more natural, it makes it seem like it’s a little bit more a part of your organic site, and again it’s one of those things that can help people feel more confident about what group they’re actually applying for a job with.

And I mentioned images, and skin…no question that every opportunity that you have to inject images, and especially video, into your careers site is always going to be a plus. It catches peoples’ eye, people remember pictures, they remember videos, much more than anything we are going to write out there in terms of words and phrases.

It should go without saying, but maybe and I think this is important, I’m stunned at how often I can go to a page that’s set out there for somebody’s jobs and it’s not clear to me where I can actually find a job opening. So as you design this part of the site, make certain that it’s very clear to someone where they can find your openings so that they don’t have to look around for that. Again, while it may not seem like a big deal, you could lose people very quickly in that process.

This is also a great opportunity to tout any achievements of the organization…you know we were named to the top 10 employers in the region…we grew at a certain exponential percent, etc. Those are all opportunities, along with being able to get some perspective from current employees as to why do they enjoy working here. Those are things that are people, other than you as an HR professional, or as the owner of a company, talking about why this might be a great place to work.

Once someone has navigated to the site and they’ve found a job and they are interested in it, typically they are going to land at and should land at a page that will tell them more about that opportunity so they can determine if they really are a good fit there. This is fairly typical where you would find this…some issues that we sometimes will see that are fairly common. First off, only giving people the option of reading that job description and apply. If they don’t apply, one of the first things you can do now is use mechanisms, whether it’s social media, email or a combination of the two, to give them avenues to stay connected with your organization. Things change. They may like their job and are okay today, and they may hate it two months from now. You may not, this may not be the ideal job for them, but you may have a new job that opens up six months from now that may be perfect for them. So giving them a very simple and easy way to stay connected to you allows them to stay in an environment where once that change occurs there’s a much better likelihood that you will connect with them.

Likewise when you look at the description itself, try very hard even though we’ve been schooled from days gone by that we have to put every single thing about a job in the description, understand that very few candidates are actually going to read that full description. They’re going to look for bullet points, look for keywords and phrases and that’s when you drive whether they think they are qualified and whether they apply or not. So try to crunch that down as much as you can, make it as clear and concise as you can, but make sure you still keep all the relevant information in there about what will this job look like day to day, what are some key skills that somebody needs to have or qualifications to be considered for that opening.

Now when somebody gets to the point where they are actually ready to apply, again we talked about kind of the shift in the landscape. It’s not any more evident than here where that shift has occurred. So whereas, as recently as two or three years ago, I could require of my candidates a full online application and I would get plenty of applicant flow, that probably is not going to cut it in today’s environment. So, more and more you are seeing organizations make that process a little easier for people. Letting them auto-fill a lot of their application information from their LinkedIn profile. Letting them fill a lot of that information from job sites like Indeed where they can create profiles in advance. Doing those types of things once you’ve gotten to this point in the process now kind of continues to reinforce that perspective you’ve tried to set up up front with those candidates of being a welcoming, cool, neat place to work.

So, when you look at all of this, again, the idea of this is really nothing more than to try to bring to light some core things that you can do that can help make you stand out a little bit more in the eyes and in the minds of people who are out there looking at your career site. And again, doing it this way, making some of these changes and keeping some of these things in mind ultimately can help you as you go through and compete with other organizations in the war for talent.

Fresh Eyes On Your Hiring Process

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How is your hiring process? Does it get the job done? Could it be better?

Several months ago, new owners took possession of our office complex. Since then, parking lots were re-surfaced, carpeting was replaced, signage was updated, entry foyers were completely remodeled, and many other improvements were made.

Before the purchase, I think that most visitors walking into our building–myself included–would have considered it to be a pretty nice place. It got the job done. But the new owners, by seeing things through fresh eyes, were able to identify things that needed improvement. And now, it is indeed markedly better.

This leads me to the topic of improving your hiring process. Is yours, like most, similar to how our building was–functional, but in need of some improvements?

If you’re not sure, below are some items to contemplate when looking at your hiring process with fresh eyes:

5 Areas of Your Hiring Process To  Review

  • Career Page — Do you have one?  Does it really help potential applicants get a sense of why they might enjoy working with your organization?  Does it match the current branding of the organization?  Is it easily found through your website?
  • Application/Resume Submittal — Is it applicant-friendly?  Does it take too much time or effort for the applicants to get their information to you?  Can applicants apply from a tablet or mobile device?  Are you and your hiring team able to get the information you need to properly screen applicants for further consideration?
  • Consistency and Flow — Are all applicants for given positions considered equally?  Are the same screening/interview questions asked of everyone for given positions?  How is feedback from hiring managers and others gathered?  How well is the overall process documented?  Are applicants moved along smoothly and as quickly as possible?  Is there easy access to assessment results, background check results, reference check results, etc?
  • Communication — Do all the internal staff involved in the hiring process receive updates regarding the status of open positions? Are applicants notified as they’re moved through or out of the process? Are applicants notified that positions in which they’re interested are closing?
  • Future Needs — Are good applicants earmarked for future openings?  Do you have a mechanism to easily identify those good applicants when certain opportunities come available in the future?  Is there solid documentation to help remind you and others why these applicants should be considered for other openings?

Taking a fresh look at your hiring process may help you identify important areas for improvement. In making these improvements, you should see better efficiency and improved hiring results.


To learn more about how ExactHire can help you in your “remodeling” efforts, visit our website to learn about our HireCentric ATS and other HR Solutions or contact us today!

Image credit: Eyes For You by Alan L (contact)

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