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Talent As A Critical Resource

The following blog post is adapted from a speech given by Harlan Schafir at the Collective Alternative Executive Speaker Series on September 17, 2015.


 

Many organizations are growing, and so is their need for talent. The problem that many employers are beginning to face is in finding and retaining that talent. Today, I’d like to talk about staffing our organizations to meet the demands of growth and turnover–or simply, talent management.

An organization’s growth in this decade and beyond will be determined by how its leaders respond to the challenges associated with talent management. Talent has become and will remain the #1 critical resource for businesses in this decade. And for the foreseeable future, I can think of no issue more threatening to the growth of SMBs than this one.

The following quote I recently read sums it up nicely:

“The changing workforce is influencing the way companies do business, suggesting that workforce stability will be an employer’s competitive edge.”-Roger E. Herman, CSP, CMC


Today’s Workforce

Demographic shifts have placed vital demands on talent. And while the dynamics of the talent market have changed over time, the impact of this change is now upon us in full force.

But if the demographics were changing, how did we not see it before now? Did we fall asleep?  Let’s look back over the last 8-10 years, beginning right about the time the recession started.

Through The Great Recession of 2008-2009 and the slow recovery that followed, the vast majority of organizations were trimming their workforce, attempting to do more with less, and trying to just keep their businesses solvent. So the focus for most leaders was on increasing sales–this was the constraint to growth.

The Workforce and Hiring Since The Recession

YearBusiness ClimateMillennial WorkforceHiring NeedsHiring Concern
2007-2009Sales Declining22%LayoffsNone
2010-2014Sales Flat, ModestSteady IncreaseSlight IncreaseLow
2014-2015Sales GrowingSignificant increaseSignificant IncreaseHigh

At that time, Millennials were entering the workforce, but studies showed that many were just taking jobs to have jobs. Although their percentage of the workforce was slowly increasing, hiring was stagnant. So many organizations hired one, maybe two Millennials and that was it. There simply was not enough hiring taking place for Millennials to make their mark on organizations, and so the dynamics in the workplace and how these companies operated really didn’t change.

It was only recently that hiring increased significantly as sales have continued to grow and show stability following the recession and slow recovery.

2011-2015 job openings talent

And as companies go to the market to hire, the makeup of the talent pool has changed significantly since before the recession.


A New Generation

Through the recession, the Baby Boomer generation continued its reign as the largest generation represented in the workforce, but many left the workforce in the years immediately following it.

baby boomer talent decline

In the first quarter of 2015, the Millennial Generation became the largest percentage of workers in the U.S. labor force (Pew Research Center).

workforce generations talent

That’s important because that reality essentially flips the labor market on its head within the span of a decade. Think about it.

Today, in a recovered economy–which really only took hold in early 2014–sales are up, companies are growing, and hiring is increasing. Instead of adding one or two Millennials to the payroll, they’re adding several. Suddenly, this new generation of workers accounts for a larger percent of the organization’s workforce. By 2020, the Millennial Generation will represent nearly 50% of all workers in the U.S. (SHRM).

Now the unique needs, values, and skills of these new workers must be fully considered. Their impact on an organization’s culture must be considered. To ignore them is to lose them, and to lose them is to incur the costs of rehiring.

Times they are a changin’. Talent has become and will remain the #1 critical resource for businesses in this decade. And for organizations to succeed, I believe leadership style and culture must adapt to address it.

Read Part 2: New Day, New Talent, New Culture

ExactHire provides hiring and employee onboarding solutions to assist organizations in attracting, hiring, and retaining talent. To learn more about how you can leverage our SaaS solutions to optimize your talent management efforts, contact us today!

Feature Image Credit: Oklahoma Pumpjack by Jonathan C. Wheeler (contact)

Onboarding Employee Love

New hires should love your organization. You offer a flexible work arrangement, matching 401k, generous PTO, and health insurance–among other benefits. Salaries at your organization are above average for position, region, and industry. You’ve given your new hires everything they need to love you…right?

Wrong. One of the biggest–and first–mistakes an organization makes with a new hire is assuming that acceptance of the job offer equals love of the organization. It does not.

The hiring process barely gets an organization and new hire past the “first date”. Sure, they both find each other attractive in important ways, and so they’ve agreed to continue dating, but love? Not just yet.

Acceptance of Job Offer equals love onboarding leads to love

What’s Love Got to Do With It?

Talented employees who love their employer…will brag about their employer. Employers who are bragged about…will be envied. Employers who are envied…will attract more top talent.

Love is everything. But organizations often fail to cultivate this love until it’s too late. In order to gain employee love, employer’s must invest time and resources in the employee onboarding phase. This is when employees will decide whether the organization is a keeper or just another fish in the sea.

Only Fools Rush In

Many organizations will direct all resources toward finding and hiring the best, but then relegate employee onboarding to a mishmash of emails, paper stacks, and afterthoughts. They rush through onboarding because they assume employee love has already been gained. Fools!

Rushing employee onboarding is like splurging on a romantic 5-star restaurant for the first date, and then following it up with McDonald’s…no, actually, it’s like knocking on the date’s door, and then throwing a handful of McDonald’s coupons in the air and walking away. “Hurry up the car is running.”

Cultivating employee love takes time and consistent effort. An organization should never assume that one action or the mere passage of time will result in that love. To gain and keep employee love, an organization must consistently show love. And that starts with employee onboarding.

A Culture of Love

A unique, compelling employer brand is usually one reason why a candidate accepts a job offer. And an organization with an effective recruitment strategy likely invests time in promoting this. But everyone seeks to make great first impressions, and everyone dresses up for the first date.

It is during the onboarding phase that new hires learn whether or not an organization can deliver on what its employer brand promised. Did they promise a friendly work environment? Transparency? Open-door policy? A work-hard-play-hard philosophy? Well, then, the organization better deliver. And it needs to deliver early and often.

According to SHRM, half of all hourly workers will leave a new position within the first 120 days. That leaves precious little time for an organization to back up its employer brand and cultivate employee love. To succeed, it cannot rely on gimmicks, giveaways, or once-a-year public displays of affection. On a daily basis, it must manage an employer brand defined and driven by an authentic and exceptional culture of love.

Cultivating Employee Love With Technology

An organization with a culture of love is a wonderful thing. But that love can go to waste if a new hire does not return the love or is not feeling the love. Technology can be invaluable in ensuring that:

  1. an organization hires an employee capable of love;
  2. an organization succeeds in showing love to new employees.

It’s in the best interest of every employer to hire individuals who can love them because re-hiring is costly. The Center for American Progress (CAP) puts the cost of replacing an employee at around 20% of that employee’s annual salary. That’s why organizations invest in hiring technology to efficiently find the “perfect match” for the position and the organization.

A similar investment in onboarding technology helps organizations show love and efficiently move new hires from “first date crush” to “longterm love”. Quite simply, onboarding technology makes an organization look good and a new hire feel good. It does this by automating time-consuming tasks and drastically reducing–or even eliminating–those groan-inspiring stacks of paper.

The Game of Love

Love can be cruel. Your organization can do all the right things in hiring and onboarding new employees: present yourself honestly, patiently seek the right match, make the first move, plan the perfect first date, and commit to a relationship…

But damn if that new hire doesn’t leave you for some fun, young start-up with a fake brand!
Alas, it wasn’t meant to be. But at least you’ll know that you did it all in the name of love.

 

ExactHire provides HR technology to help employers hire, onboard, and retain top talent for their organizations. To learn how our solutions can help you get the employee love that you want, contact us today!

Feature Image Credit: Love Colour by Thor(contact)