Angie Kurschner Talent Acquisition and Training Mngr. MyUS.com

MyUs.com is a pioneer of its industry. For over 18 years it has provided its international customers with an easy, worry-free way to shop online US retailers and ship purchases around the globe. Named to Inc. Magazine’s 5000 fastest-growing private companies six times since 2008, MyUS continues to experience tremendous growth across all areas. Keeping up with this growth has required a smart approach to recruiting, hiring, and promoting employees. And HireCentric ATS has been the smart choice for MyUs.

Headquarters

Sarasota, FL

Employees

                  300+

Customers

               300,000+

Hiring From Within And From Without

Leader In Package Consolidation Industry Scales For Growth With HireCentric ATS

Angie Kurschner
Talent Acquisition and Training Manager
MyUS.com

Challenge

MyUs.com was the first company to enter the international package consolidation industry. Being first presents endless opportunities for growth, but it also presents the challenge of scaling for growth. MyUs needed to find a way to sustain its growth by efficiently hiring and promoting the right people to support its role as an industry leader in customer service.

Solution

MyUs chose HireCentric ATS because it is a cloud-based technology with features such as job requisitioning, integrated reporting and analytics, social recruiting, and customized screening questions with rank and scoring capabilities.

Result

With HireCentric ATS, MyUS successfully leveraged technology to increase efficiency in the hiring process and scale for future growth.

The Challenge

Manage High-Volume Hiring And Scaling For Growth

MyUs was poised to capture a large share of an untapped market. However, in an industry defined by customer service, it needed to smartly manage its workforce through a combination of internal and external hiring. Investing in an ATS may have been the obvious choice, but with employees unaccustomed to using one, choosing the right ATS was the most important choice.

“When I first came to MyUs, they did not have an ATS or experience with one. So there was a lot of education that I had to do.”

— Angie Kurschner, Talent Acquisition and Training Manager at MyUS.com

The Solution

Create Efficiency With Technology

Going with the HireCentric cloud-based applicant tracking system provided MyUS staff with anytime, anywhere access that proved helpful during initial implementation and training. The job requisitioning feature cut down on the time needed to request and receive approval to hire for new positions. Customized screening questions with ranking and scoring aided hiring managers in quickly assessing applicant qualifications and identifying top candidates.

“I reached out to ExactHire because I had used the ATS in the past. I knew it was easy to use and set up, and that’s helpful because I’m not really a tech person.”

“I love the requisition feature. It’s easy and clean. The reporting is definitely pretty big too–especially being able to drill down into the analytics. But, one of the most valuable features to me was being able to build my questions into the application and then rank and score individuals.”

–Angie Kurschner

The Result

Sustained Growth And Efficient Hiring

With HireCentric ATS, MyUS was able to meet its hiring needs with one platform to manage internal promotions and new hiring. Innovative features like “apply with LinkedIn” helped promote hard-to-fill positions and increase applicant flow. And quick implementation and reliable product support assisted the MyUS team in learning and optimizing the ATS.

“Just last year alone we had about 80 internal promotions. And to get those people from Point A to Point B, you really have to test their knowledge. But just because you know the business doesn’t mean you’ll be successful in a position, so we were really able to test our candidates internally and see what their skill sets were with HireCentric ATS…and be fair and consistent with our decisions.”

“There’s no comparison to the level of service you get from ExactHire versus a larger organization, especially if you’re running an ATS out of a complete HRIS. I can easily contact support and, that day, easily get a response. The service and support is quick and very proactive.”

–Angie Kurschner