It's not about selling software

It’s Not About Selling Software

The COVID-19 pandemic has required that ExactHire, like many other companies, move to a mandatory work-from-home model. ExactHire has always offered remote work as an option to our employees, so this change has minimally affected our operations. Obviously, the same cannot be said for the pandemic’s impact on our business.

Our software is designed to create efficiencies for HR professionals and allow them to focus on their people. We believe that people are an organization’s greatest asset. So as soon as news of the pandemic hit, and prospective clients began cancelling demos and breaking off communications, we knew why. Their only concern and focus was on their people.

Within our organization, our team has worked quickly to discuss how we can take care of our people–our families, our team, our clients, and human resources professionals. This is not about selling software, it’s about the safety and welfare of our community. There is nothing more important today and in the days to come.

Our Families

As mentioned, ExactHire has always offered remote work as an option. Those who’ve felt “a little” sick have been encouraged (sometimes told) to work from home. Additionally, members of our team with children are empowered to work from home when a child is ill, allowing them to flex their time if they choose. The pandemic has made these “options” mandatory, but our team has not missed a beat.

We know that our team is at its best when they and their families are safe and well. Yes, this means that some work calls may include barking dogs, ringing doorbells, and toddler talk. But it also means that our clients and community are working with an organization and people who care. It’s not about selling software.

Our Team

Challenges are usually a source of energy for our team. And while this pandemic is likely the biggest challenge we will face, our team has not blinked. Collectively, we’ve worked through questions and solutions related to our own health and safety, current and future needs of our clients, and how we can leverage our resources to help our community.

We’re part of the ExactHire team because we believe that we can help people. We help business owners, HR professionals, employees, job applicants, and job seekers. That’s what has kept our team together and positive during this time–the belief that we can help others. It’s not about selling software.

Our Clients

A month ago, HR professionals across the world were dealing with a completely different set of problems than the ones they have today. Even now, employers are uncertain of what the future may hold. Despite the hourly changes in what the pandemic could mean to our world, a prevailing sentiment is emerging–things may be different, but we will move forward.

Our VP of Client Success, Randi Doerr, recently created a video message to our clients. In it, she explained that while we as a software company cannot solve the many challenges that they face, we stand ready and willing to do what we can. It’s not about selling software.

Our HR Professionals

Helping others is usually easiest with those whom we are the closest–we know their needs and the offer of help is more likely accepted. However during times like these, we all must reach further to help one another and accept help from wherever it may come.

Our team has developed countless articles, ebooks, webinars, and guides to help HR professionals. This content includes topics such as:

  • remote working,
  • company culture and employee engagement,
  • HR change management, and
  • leadership.

We’ve compiled the best of these resources all in one place on our website. We know that these resources cannot possibly solve all the challenges that the COVID-19 pandemic presents, but it’s our sincere hope that they do help in at least some small measure. It’s not about selling software.

Our Future

As a small business, we’ve experienced the ups and downs that all growing companies must endure. Our team has never backed down from a challenge; we don’t intend to do so now. But we do realize the serious threat that the COVID-19 pandemic poses to our world. And so we’re doing what we can to take care of our people.

We believe that if everyone continues to do the same, we will not only emerge from this current emergency stronger, but perhaps better too.



Harlan Schafir



Harlan Schafir
CEO, ExactHire


Comments are closed.