Friedrich Nietzsche wrote in Dawn of Day, “The snake which cannot cast its skin has to die. As well the minds which are prevented from changing their opinions; they cease to be mind.”
Our Support Team understands the importance of improvement and change, and how being stagnant can keep us from creativity and delivering better service. Over the next few days, we will be updating the platform our Support Team uses to service our clients. There is no change in the way our clients interact with the Support Team.
You can continue to email firstname.lastname@example.org with questions or concerns. Our self-help library of tip sheets, known lovingly by our clients as the Knowledge Base, is still available by visiting www.exacthire.com and clicking Support at the top right. This will bring you to the Support Center. In addition to the Knowledge Base living in the Support Center, you will have the ability to create a log in and track any of your new tickets. This is not a mandatory action; we will continue to email you directly, but often people would like to reference a specific ticket. Our emails will have a different look as well. A simple change that I think is worth noting.
We hope this system allows us to more easily share short videos with you, communicate internally faster about any issues you may be experiencing, and allow for future growth.
Over the next few days as we adjust to the new system, please give us the gift of grace. As always, if something is urgent and/or we have not followed up in a timely manner, call our office. My team and I care about our partnership. Our roles exists because of you and we are happy to be of service to you. We are looking forward to shedding our old skin and growing into our new Support Center!